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Client Relations Representative in Menomonee Falls, WI at ServiceMaster

Date Posted: 5/11/2020

Job Snapshot

Job Description

Voted one of the Best Places to Work in 2017 and 2018, Wil-Kil Pest Control is a Wisconsin-based company and Copesan Pest Solutions Partner that services commercial and residential properties in Wisconsin, Illinois, Minnesota, and Iowa. Founded in 1924, Wil-Kil Pest Control has experienced continuous growth as a respected leader in the pest control industry. Working in the pest control industry gives you the opportunity to make a difference in the lives and businesses of our clients.

We are seeking a Client Relations Representative to provide exceptional customer service and administrative support to commercial and residential clients, to resolve billing or service issues, and refer grievances to the appropriate area for investigation and resolution.

Wil-Kil gives you:

  • Paid holidays and vacation days
  • A comprehensive benefit package including medical, dental & vision coverage
  • 401(k) plan with company match
  • Advancement opportunities

Primary Responsibilities:

  • Enter accurate data into appropriate database according to established procedures
  • Respond to inbound inquiries from internal & existing external customers
  • Research, document, and resolve commercial and residential client billing issues
  • Process and document cancellations according to established guidelines and company policies
  • Respond to internal correspondence from corporate/operating companies accounting representative
  • Relay client phone & email messages to appropriate technician
  • Review daily messages with appropriate technician and record updates
  • Prepare Service Specification Sheets as required
  • Update and distribute Service Specification sheets for required accounts for annual client delivery
  • Prepare, document and process Check Requests according to established procedures
  • Prepare W9 forms upon request
  • Enter and update Purchase Orders numbers as required
  • Run annual Purchase Orders report to verify expiration dates
  • Provide copies of SDS and product labels for technicians and clients as requested.
  • Change routes for new techs, change invoices monthly as required until new techs are established in routes
  • Set up client requests to pay online
  • Set up RapidTrax access for clients
  • Assist in the creation and maintenance of client Tree Maps as required

What you should bring to Wil-Kil to succeed:

  • A High School diploma or equivalent; some college preferred
  • 1-3 years customer service
  • 2-4 years administrative experience in an office environment supporting multiple functions
  • Knowledge of administrative procedures including filing, records management systems, and other office procedures.
  • Multiple line telephone experience

Copesan is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

ServiceMaster companies are proud to be EOE.