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Director of Innovation in Memphis, TN at ServiceMaster

Date Posted: 10/13/2019

Job Snapshot

Job Description

ServiceMaster - Director, Innovation & Development 

This role, Director - Innovation reports to the V.P of Innovation & Development. In this role, you will lead ideas generation, insights gathering, opportunity identification, validation, testing and development of commercialized solutions that drive growth and continued performance for ServiceMaster. You will ensure adherence to the innovation stage-gating process by developing protocols that support business case rigor for new ideas through prototyping and piloting. 



  • Determine apparent and latent needs of the market and customers and pinpoint gaps in ServiceMaster’s offerings. 

  • Identify business opportunities in early phases through ongoing dialogues with business units and other key stakeholders across the value chain. 

  • Drive the exploration of key consumer and technical trends and elevate opportunities and challenges that are specific to the ServiceMaster business to inform ideation. 

  • Identify new and innovative ideas (technologies, concepts, solutions and processes) with potential application to ServiceMaster’s diverse businesses. 

  • Evaluate new ideas and make go/no go decisions quickly as you shepherd them through the innovation stage gates to launch.   

  • Identity and build relationships with internal and external strategic partners to accelerate new product and solutions development. 

  • Drive exploration, understanding and assessment of external partners including startups, agencies, academia and other major players. 

  • Build, test, and advance new concepts with sound desirability, feasibility and viability to pilot. 

  • Formulate and deliver thought leadership material to appropriate stakeholders within the organization to inform strategic direction, ecosystem development, and product roadmaps. 

  • Sustain and optimize a self-directed team model, fostering a culture of curiosity & learning and delivering high performance outcomes. 



  • Related Bachelor’s Degree required. MBA or Master’s Degree preferred 

  • 10 or more years’ experience in business strategy, product development, product innovation or management consulting required. 

  • Analytical, results oriented and process driven skills required. 

  • Strong problem-solving skills with the ability to analyze and synthesize complex issues into market opportunities and tangible concepts desired. 

  • Ability to grow best-in-class, differentiated and creative products through sound vision, strategy, roadmap, and execution needed. 

  • Highly collaborative and influential, with proven skills in developing a consensus from diverse opinions in a highly matrix environment preferred. 

ServiceMaster is committed to Diversity and Inclusion.  We encourage diverse candidates to apply to this position.  Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.


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