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HR Support Services Specialist I in Memphis, TN at Terminix

Date Posted: 10/29/2020

Job Snapshot

Job Description

Position Overview

Processes associate transaction data in Workday. Provides Tier 1 Business Unit support by receiving and responding to their HR policy and procedure questions.

Job Responsibilities

  • Answer HR Support phone line and respond to inquiries via Team chat or Tier 1 Zendesk tickets and troubleshoot, resolve, or escalate issues within the expected Service Levels
  • Assist employees with changes in Workday, and referring employees to the appropriate resources/teams when needed
  • Supports a variety of manager self-service and employee self-service business processes including, but not limited to, recruiting and on-boarding, performance management, job and compensation changes, and separation of employment, and system access 
  • Receives, verifies and enters or updates employee data
  • Verify and provide information from Employee Workday profile as requested per Human Resources policies and procedures
  • Maintains integrity and confidentiality about information processed, stored or accessed
  • Delivers training and instruction to end-users
  • Initiates and processes transactions in the human resources information system (HRIS) for efficient workforce administration
  • Ensures that HR-related processed transactions comply with policies and regulations
  • Participates in testing and deployment of change and maintenance activities for HR systems and processes as needed
  • Liaises with HR and other internal resources (e.g., IT)
  • Performs other job-related duties as assigned

Job Requirements

  • High School diploma or general education degree (GED) and 1-2 years of Associate Service Center, Workforce Management or Contact Center experience or equivalent combination of education and experience required
  • Technical skills and proficiency with current, new and emerging human resource information systems (e.g., Workday), particularly system navigation and self-service functionality
  • General knowledge of federal, state, and local regulations governing employment as well as corresponding human resources policies and procedures
  • Basic computer skills and knowledge of MS Excel
  • Accuracy and attention to detail
  • Basic time management skills and strong organizational skills and punctuality for on-time attendance
  • Teamwork and Collaboration skills
  • Written and verbal communication skills to interact with internal and external customers
  • Ability to handle sensitive information and maintain confidentiality

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discrimination in the nature of sounds in the environment.

Incumbent is required to have: 

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy,  such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

ServiceMaster is committed to Diversity and Inclusion.  We encourage diverse candidates to apply to this position.  An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability


The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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