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Inside Sales Supervisor in Phoenix, AZ at American Home Shield

Date Posted: 2/28/2018

Job Snapshot

Job Description

Job Description

Position Overview
Responsible for exercising good judgment in supervising, coaching, mentoring and developing a team of Inside Sales Reps. Responsible for driving sales numbers, sales conversions, and tracking trends based on business needs. Responsible for implementing and tracking sales contests to reward Inside Sales Reps over and above their normal compensation earnings.This position implements policies and procedures and monitors daily staffing and scheduling.

Job Responsibilities
•Supervises, coaches, monitors, advises and provides feedback to associates to achieve individual and department sales goals.
•Manages and evaluates team performance, enforces compliance with Company policies/procedures and issues progressive discipline as appropriate.
•Evaluates job applicants, conducts interviews and makes hiring recommendations.
•Implements policies and procedures and recommends new approaches for continual improvement in department sales.
•Maintains staffing and scheduling to meet department needs.

Job Requirements
•Bachelor’s degree and 3 years of telesales operations experience and/or related training required, or an equivalent combination of education and experience
•Good judgment, strong decision making and problem solving skills
•Knowledge of telesales operations
•Knowledge, skill and ability to motivate sales performance and drive results
•Skill and ability to lead and supervise the work of others
•Skill and ability to prioritize and multi-task within a fast-paced sales environment
•Verbal and written communication skills
•Analytical skills
•Creative thinking

Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.