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JDE IT ANALYST III in Memphis, TN at ServiceMaster

Date Posted: 3/1/2019

Job Snapshot

Job Description

Position Overview

  • Under limited supervision the IT Analyst will be the liaison between Business users and IT shared services teams and will assist with the development and maintenance of the back office enterprise technology.

  • The IT Analyst will document and configure applications to enable integration between systems and validate and test results to ensure the system is meeting corporate and enterprise needs.

  • The IT Analyst may specialize in one or more functional areas such as Finance, Sourcing, HR or specialize in a specific software or system.

Job Responsibilities

  • Gather, develop, coordinate, and maintain technical documentation such as process flows, system specifications, business requirements and diagrammatic models for various projects and/or systems from planning phase to final implementation, assuring requirements meet acceptance standards
  • Take a lead role in planning, design, documentation, testing and deployment of projects. Assist Project Managers in project timeline definition related to user documentation requirements including review phases, level of effort and duration of requirements management activities
  • Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations and information process flow
  • Partner with the business to facilitate the implementation of new or modified system change
  • Set and manage project expectations with team members and other stakeholders
  • Coordinates and/or performs testing of system modifications and develops systems training and education tools/materials as needed. Validates that user requirements are met by developed solutions.
  • Conducts research and analysis into the nature, effect, and results of systems problems including root cause analysis through problem ticket resolution. Performs program configuration/modification and sets up activities for enterprise systems, if applicable.
  • Understand the source and use of key business data and prepares analysis reports to enable business and design decisions
  • Assists users with understanding company systems and supports users with system issues
  • Must quickly learn new areas of the business to provide superior support as business needs change
  • Apply technology and business knowledge to solve business problems
  • After hours support will be required as needed

Job Requirements

  • BS/BA in technical or scientific field
  • Minimum 5-7 years of experience with business analysis or systems development or equivalent combination of education and experience
  • Exhibits leadership ability with a track record of developing people and achieving challenging objectives
  • Functional Knowledge in any of the following: Supply Chain, Finance, HR or Logistics
  • Require strong communication skills and the ability to understand and simplify complex material
  • Experience with formal development life cycles and business requirements methodologies and tools
  • A demonstrated successful track record of delivering projects of medium or above priority and risk is required
  • Experience with various business process and system modeling tools such as: Data
  • Flow, Diagrams, Process Models, ER diagrams, Dimensional Data Models, Context Models, Event Modeling, State Modeling, Process decomposition, and Use Case Scenarios

  • An ability to quickly recognize solutions to arising issues
  • Strong application support and problem solving skills
  • An ability to identify and leverage department resources to accomplish goals
  • Ability to work well with all levels of resources in the organization
  • Ability to work collaboratively cross functionally
  • Business Analysis certification is a plus
  • Strong JDE ERP experience is a plus
  • Knowledge and understanding of web services, SOA (Services Oriented Architecture), micro services, and API biased architectures 
  • Experience in Agile Development, DevOps methodologies and patterns. 
  • Knowledge and understanding of diverse platforms and operating systems, including current and emerging technologies.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  

• Sitting for long periods of time while using office equipment such as computers, phones and etc.

• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy,  such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.


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