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Learning Management System Administrator in Memphis, TN at American Home Shield

Date Posted: 6/14/2017

Job Snapshot

Job Description

Manages the learning management system (LMS) for the Company. Adds new user accounts;
resets passwords; assigns users to appropriate learning groups, job profiles and track
certifications. Sets up quizzes and surveys, instructor-led training (ILT) and online courses.
Collaborates with Enterprise Learning team to successfully test, publish, deploy and maintain
learning content by establishing system parameters and managing curriculums and learning
paths. Maintains data integrity rules and processes for the LMS such as course descriptions,
course changes, assignment of course categories and course maintenance. Helps create,
manage and enforce LMS system standards, policies and procedures. Uses business
intelligence applications (e.g., Excel, Access, Crystal, SQL, XML) to extract, manipulate,
format, and present data stored in relational databases. Designs and modifies reports in
summary and detailed formats. Gathers data and supporting details to analyze and clean data
for inclusion in reports. Prepares and maintains a variety of success metrics and reports for
management.

Responsibilities
1. Manages LMS vendor relationship in recommending and implementing system upgrades,
issues and modifications. Supports the resolution of internal LMS Help Desk issues.
2. Manages LMS configuration: adds new user accounts; resets passwords; assigns users to
appropriate learning groups, job profiles and track certifications. Sets up quizzes and
surveys, instructor-led training (ILT) and online courses.
3. Collaborates with Enterprise Learning team to successfully test, publish, deploy and
maintain learning content by establishing system parameters and managing curriculums
and learning paths.
4. Maintains data integrity rules and processes for the LMS such as course descriptions, course
changes, assignment of course categories and course maintenance.
5. Helps create, manage and enforce LMS system standards, policies and procedures.
6. Uses business intelligence applications (e.g., Excel, Access, Crystal, SQL, XML) to extract,
manipulate, format, and present data stored in relational databases.
7. Designs and modifies reports in summary and detailed formats.
8. Gathers data and supporting details to analyze and clean data for inclusion in reports.
9. Prepares and maintains a variety of success metrics and reports for management.

Education and Experience Requirements
• Bachelor’s degree and 2 years of experience with management and configuration of
applications and reporting, or an equivalent combination of education and experience,
required.
• Expert Microsoft© Excel and Access skills and experience required.
• Experience with Java Script, Flash, XML, and SQL preferred.
• Experience with AICC and SCORM specification preferred.

Knowledge, Skills, and Abilities
• Knowledge of relational database structure and applications
• Knowledge and skill to use statistics to analyze and summarize data
• Ability to apply systemic analysis to problem solving and decision making
• Skill and ability to communicate verbally and in writing
• Skill and ability to develop and manage successful business relationships
• Knowledge and skill with Microsoft Office © applications, particularly Excel and Access

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability