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Manager of Communications in Memphis, TN at Terminix

Date Posted: 7/1/2019

Job Snapshot

Job Description


Responsible for providing thought-partnership and day-to-day support in the development, implementation and measurement of internal communications and public relations for ServiceMaster business unit, Terminix.


Internal Communications:

  • Assist with the development of internal business communications and strategies ensuring alignment with company values, themes, core messaging, and business priorities.
  • Gatekeeper for corporate and field communications supported by stellar organization skills and management of editorial calendar/scheduling.
  • Provide pre/on-site/post executive meeting support, as needed, to inform, align, and inspire internal audiences, both corporate and field, on mission critical initiatives.
  • Creative/business writing for select communication materials including video/audio scripts, executive letters, speeches, web/digital content and other communications as needed.
  • Manage and ensure continuity across key communication channels including corporate intranet, digital monitors, mobile communications app, etc.
  • Foster a culture of communication that drives employee engagement.
  • Manage a communications cadence with assigned leadership stakeholders.
  • Assist in development and implementation of ServiceMaster communications, as needed.
  • Monitor performance metrics.

Public Relations:

  • Point of contact for full service PR agency managing monthly activations to increase positive brand awareness. 
  • Manage media inquiries, interview requests, and some crisis management.
  • Review content for press releases, byline articles, keynote presentations and other external communications.
  • Maintain a keen understanding of industry trends and make appropriate recommendations to support strategy.
  • Manage public relations agency resources.
  • Monitor performance metrics.

Direct reports:

  • 1 –  Communications Consultant


  • Bachelor’s degree required
  • Minimum 7+ years of related corporate experience; communications/journalism background desirable.
  • Experience in developing and leading proactive multimedia communication campaigns. Solid understanding of corporate communications and its impact on the business.
  • Business and creative writing experience is a plus.


  • Superb writing skills and ability to tailor messages to specific and multiple audiences.  
  • Ability to think strategically with solid business knowledge.
  • High level of energy, self-confidence, and enthusiasm with ability to work well with team members and all levels of management
  • Ability to respond to rapidly changing conditions with agility and imagination, capitalizing on emerging communication opportunities.
  • Excellent organizational skills, including ability to project manage, multitask, organize, prioritize and follow through on commitments.
  • Ability to maintain discretion and manage confidential information.
  • Proficiency in Microsoft Office products and excellent working knowledge of Internet/intranet.