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Manager Training and Development in Phoenix, AZ at American Home Shield

Date Posted: 7/27/2017

Job Snapshot

Job Description

Aligns training program development and delivery with business needs and goals. Assesses, determines and prioritizes training needs. Manages development and evaluation of training programs and materials. Manages and develops training staff.

Responsibilities
• Aligns training program development and delivery with business needs and goals.
• Assesses, determines and prioritizes training needs of the business.
• Manages development, delivery and evaluation of training programs and materials.
• Manages and evaluates the execution of training by staff.
• Manages and develops training staff.
• Ensures records of training programs (evaluation, participation, etc.) are maintained.

Education and Experience Requirements
• Bachelor's degree or equivalent experience required
• 5+ years of training experience required
• 1-2 years supervisory experience required

Knowledge, Skills, and Abilities
• Knowledge of training and development practice and methods, including needs assessment and/or instructional design
• Knowledge of training theories and principles, including applied behavioral science, adult learning theory, and/or established industry models of evaluation
• Skill and ability to facilitate and conduct instructor-led and/or virtual training
• Ability to organize, manage and lead multiple projects and teams
• Knowledge and ability to provide performance consulting
• Professional written and verbal communication skills including influencing, group facilitation and persuading others
• Attention to detail and analytical skills
• Skill in Microsoft Word, Excel, PowerPoint, and Outlook software applications
• Knowledge of general business principles and practices
• Financial acumen, including budgeting and resource management
• Knowledge and skill to develop, implement and execute policies

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability