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Mgr, Continuous Improvemnt (AHS) in Memphis, TN at American Home Shield

Date Posted: 9/5/2018

Job Snapshot

Job Description

Position Overview

Responsible for leading and managing the dynamics of cross-functional process improvement projects and driving strategy, process design and functional governance for accounting related processes and systems in order to meet the needs of the business.  Develops relationships with process owners, vendors and IT to influence process design and lead teams which provide solutions that maximize accounting system value.  Acts as a liaison between Accounting and IT for the development, implementation and enhancement of accounting systems.  Leads and motivates cross-functional teams to project completion.



1. Drives process improvements and efficiencies across all accounting functions through automation, standardization and process change related to Accounting while gaining appropriate senior level management buy-in.  Provide value to and promote efficiencies in the overall business using technology and process reengineering.

2. Acts as business owner of accounting systems and applications primarily used by the Corporate Accounting Department including but not limited to JD Edwards, Oracle IPM, BlackLine, and Optio.

Strategy & Planning

1. Works with senior leaders to provide vision and strategic direction for accounting systems.  Recommends improvements to strategy, application usage and process, applying knowledge of the business’ policies, procedures, and processes.

2. Leads preparation of long-term plans, solution roadmaps and budgets and ensures they are aligned with business goals and objectives.

3. Manage supplier and internal customer relationships for the various accounting systems.

4. Identify critical path decisions, lead teams to develop recommendations and influence process owners to maximize accounting system payback.


1. Initiates discussions to help Accounting realize the ‘right way to do things’ or best practices, rather than providing solutions based on existing processes and solves complex problems requiring detailed knowledge of business and industry best practices.

2. Engages with process owners and project teams to provide expertise and lead teams through business process solution design.

3. Provides project updates to senior management for closely monitored process improvement or accounting systems implementation and enhancement projects.

4. Serve as a subject matter expert and internal consultant during the design and execution of process improvement and accounting systems projects.

Accounting Systems Knowledge

1. Provides input on latest technological and business development trends in accounting systems and ERP space.

2. Continually strengthens knowledge of accounting systems and applications to be able to engage business users in a meaningful way.

Education and Experience Requirements

• Bachelor’s degree in Accounting.

• MBA, CPA, CITP or other financial credential preferred.

• 7+ years of relevant experience in General Accounting discipline and related processes.

• 10+ years of relevant experience with accounting systems, applications and processes as a power user, support or other role beyond that of an end-user.

• In depth knowledge of the IT discipline and related processes.

• Knowledge and thorough understanding of GAAP

• Experience with business users to determine solutions to business process needs

• Experience with JD Edwards systems implementations, integrations and enhancement projects

• JD Edwards experience preferred

Knowledge, Skills, and Abilities

• Ability to identify opportunities and ways to drive process improvement in manual, decentralized and sometimes broken accounting processes and to lead development and implementation of solutions (both procedural changes and system changes).

• Excellent oral and written communication skills with ability to interface with all levels of the organization.

• Ability to communicate financial automation needs to IT stakeholders and report progress to finance stakeholders in a clear concise manner.

• Ability to work with minimal supervision on multiple tasks, meeting business needs and deadlines.

• Ability to lead and develop a high performing team that successfully interfaces with senior organizational leaders

• Detail oriented, highly motivated hands-on leader, proven ability and commitment to achieve goals with strong work ethic

• Knowledge of financial systems (JDE preferred) and related business processes

• Knowledge of business process improvement programs

• Ability to influence and build consensus with various stakeholder groups

• Ability to handle multiple projects and competing priorities

• Strong influencing, interpersonal, and relationship management skills

• Able to effectively manage conflict and change

• Risk management mindset

• Proficient in Microsoft Office, Project and Visio

• Project management and proven team player


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