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Mgr Employee Relations in Memphis, TN at Terminix

Date Posted: 10/19/2020

Job Snapshot

Job Description

Position Overview

Accountable for managing HR Employee Relations (ER) group and enterprise processes.  Responsible for designing and implementing HR Employee Relations processes; including coaching and consulting managers, leaders, and employees on issues related to employee relations.  Responsible for handling escalated ER issues; including, performance improvement plans (PIPs), corrective actions (CARs), HR Ethics Helpline complaints, etc. In addition, the position will conduct Human Resource ethics investigations and audits within a geographic area.  Proactively work with HR Leadership to develop plans and strategies to adhere to HR compliance policies while maintaining positive employee relations.

Job Responsibilities

  • Leads, organizes, develops, implements, and monitors Employee Relations (ER) center of excellence (COE) processes within HR; including PIPs, CARs, audits, and Ethics Helpline HR cases
  • Leads, manages, organizes, develops, implements, and monitors metrics, activities, and projects within HR Employee Relations group; including PIPs, CARs, and Ethics Helpline HR cases
  • Leverages continuous feedback from frontline employees, managers, HR, and key stakeholders to improve ER processes
  • Handle escalated employee relations issues and activities for the organization; including PIPs, CARs, HR ethics investigations, and difficult conversations.  Assisting/counseling managers and employees in the resolution of employee grievances. Includes conducting preliminary interviews and documenting findings/recommendations. Includes advising managers on dealing with employee grievances using authorized processes
  • Anticipates and plans for long-term resource needs and trends that may impact Employee Relations team
  • Develop plans and strategies to ensure adherence to all company compliance and employee relations initiatives by working with business unit HR leadership across all brands.

Job Requirements

  • Bachelor’s degree or equivalent in Human Resources, Business, Industrial Relations, Psychology or a related discipline; JD or Masters Degree preferred
  • Generally 5+ years of solid, progressively responsible Human Resources experience with knowledge and understanding of federal and state regulations; including EEO, DOL, FLSA, NLRA, WARN, labor and employment laws
  • 2+ Years of management experience
  • Ability to understand statistical inferences and metrics
  • Solid analytical skills
  • Excellent written and verbal communication skills
  • Strong organizational skills
  • Good facilitation and training skills
  • Ability to interpret instructions and information and construct thoughtful, practical solutions
  • Ability to positively influence others and provide strong leadership skills
  • Strong exploratory, investigative skills
  • Broad HR generalist skills (i.e. benefits, payroll, compensation, talent acquisition/development, employee relations)

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  

• Sitting for long periods of time while using office equipment such as computers, phones and etc.

• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

• Must be able to operate a motor vehicle.

Incumbent is required to have: 

• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy,  such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.

ServiceMaster companies are proud to be EOE.


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