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MGR GENERAL II in Charlotte, NC at ServiceMaster

Date Posted: 11/15/2019

Job Snapshot

Job Description



Position Overview

Responsible for the overall success and management of a branch. Plans, organizes, directs, coordinates, and controls branch activities and functions to achieve branch goals and objectives while maintaining corporate standards. Works with corporate operations team regarding execution of new and existing operational processes. Manages two or more supervisors who, in turn, supervise a total of 5 or more employees in the operations, business and sales/marketing departments. Responsible for the overall direction, coordination, and evaluation of these departments.



Job Responsibilities

  • Generates sales revenue by adding new program customers as well as by cross-selling and up-selling current customers
  • Coordinates warehousing, production, and sales in accordance with policies and procedures
  • Directs the development & implementation of all sales/marketing strategies utilized by the branch
  • Oversees branch office functions including phone service standards, clerical services, and collections
  • Develops plans for the efficient use of materials, equipment and employees
  • Reviews production costs and product quality, and modifies production and inventory control programs to maintain and enhance profitable operations
  • Prepares annual budget, re-projections, and monthly projections
  • Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy
  • Evaluates quality of service provided to customers and develops procedures to minimize customer complaints
  • Prepares regional and corporate reports
  • Collects and analyzes data for recommendations provided to Director for product, policy, procedure, or process changes to be implemented
  • Ensures recruiting, interviewing, and staffing of personnel are conducted to efficiently staff the service, sales and administrative function


Job Requirements

  • Bachelor’s degree or 6 yrs of related experience or equivalent combination of education and experience required
  • Minimum of 4 years related experience required
  • Minimum of 3-5 years management experience required
  • Demonstrated knowledge of the organization, products, and/or services required
  • Certificates, licenses, and registrations as required by federal and/or state law
  • Ability to calculate figures and amounts such as discounts, interest, commissions, percentages and volume.
  • Ability to read and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports, business correspondence and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, specialists, customers and the general public.
  • Ability to define customer problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form.
  • Other required knowledge skills and abilities include but are not limited to: customer relations, analysis and problem solving, attention to detail, personnel recruitment and development, delegation and organizational skills, leadership, team building and motivational skills, ability to work in fast paced environment and handle multiple tasks and adaptability and flexibility.


Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

  • Move up to 50 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
  • Must be able to operate a motor vehicle.


Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

ServiceMaster is committed to Diversity and Inclusion.  We encourage diverse candidates to apply to this position.  Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

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