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PROCESS IMPROVEMENT ANALYST in Memphis, TN at ServiceMaster

Date Posted: 7/18/2019

Job Snapshot

Job Description



Position Overview

Analyzes system functional requirements. Manages escalations from the business through the appropriate channels. Gathers data, analyzes metrics and verifies information on business processes for any functional area to prepare detailed business functional documentation. Analyzes data by building business specific reports and creating queries. Assists with the design and implementation of process improvement initiatives, resolving issues, and deployment.



Job Responsibilities

  • Research, Document & Analyze business processes across multiple business functions and brands.
  • Work with operational team members to understand processes, root causes, and outcomes
  • Preparation of recommendations to drive greater productivity, reduce waste, or eliminate duplication
  • Assist in the design and development of improved processes, technology and tools.
  • Facilitate testing and validation of improved processes, technology and tools
  • Data gathering and analysis – financial and non-financial; qualitative and quantitative
  • Utilizing financial measures and analysis of operational impacts to evaluate the cost and benefits of proposals
  • Analyzes data by building reports, scripts, and complex queries.
  • Delivery of operational reporting on SLA’s & Performance
  • Creation of job aids and documentation for processes
  • Provides production support, troubleshooting, research, and analysis as needed to support the business team.
  • Stewards project documentation through the review, revision, and acceptance process.
  • Gathers data, analyzes metrics and verifies information on business processes for any functional area and delivers detailed business functional documentation
  • Supports the software development process by providing clarification, writing necessary change requests, and providing other requested information to the development team.


Job Requirements

  • Bachelors Degree with 3-5 years of business process analysis experience required, or an equivalent combination of education and experience
  • Business process analysis
  • Ability to organize, prioritize, and complete many simultaneous requests of differing sizes.
  • Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Superior skills with MS Excel
  • Familiarity with MS Visio
  • Familiarity with Appian software
  • Familiarity with BPM software


Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.


Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

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