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Product Owner, Sales Entry in Memphis, TN at American Home Shield

Date Posted: 12/25/2017

Job Snapshot

Job Description

Position: Product Owner, Sales Entry
OVERVIEW: In close partnership with the Business Units and Information Technology teams, the Product Owner combines business, sales, and customer service knowledge with IT experience and skills to design and implement new features and enhancements to our internal sales application to drive increased sales through performance and efficiency increases in our call centers.

• Lead and manage technical projects from a business perspective with a focus on the customer experience.
• Work closely with Information Technology and Business stakeholders to understand current and future business objectives to ensure technical projects/solutions and/or improved user experience. Design solutions to solve business problems.
• Consult with management and review project proposals to determine goals, time frame, funding limitations, staffing requirements and allotment of resources.
• Coordinate business approval/prioritization of planned enhancements/fixes and prioritize all issues/enhancements within development and testing teams to ensure work is released on time. Organize/manage UAT of website enhancements/fixes.
• Communicate enhancements/fixes to stakeholders (AEs, TPV partners, etc.)
• Collaborate with designers, developers, and project managers to deliver projects on schedule.
• Work with Sales and other support teams to document site defects/issues
• Assemble and meet regularly with call center associates/supervisors and prioritize site enhancements.

Knowledge, Skills, and Abilities:
• Ability to manage multiple projects/initiatives and get results in a complex, often ambiguous environment.
• Clear written, verbal communication, and presentation skills
• Ability to interact with and establish trust at all levels of the organization, both vertically and horizontally.
• Ability to influence resources that aren’t under direct control of position or department.
• Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Specific assignments or projects:
• Agent Desktop, call center agents’ primary sales entry application
• Site performance and usage reporting and analysis
• Subject matter expert / consultant on other projects as needed

Preferred level of education, training, and/or experience:
• 5+ years Experience in Sales and/or Customer Service
• 5+ years Experience in IT as Business Analyst and/or Project Manager
• Experience working with / exposure to business leadership cross functionally
• Experience with agile project process, especially as Product Owner
• Bachelor’s degree in business or related field

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.