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Production Coordinator in Memphis, TN at American Home Shield

Date Posted: 5/29/2018

Job Snapshot

Job Description

Position Overview

Manages the automated dialer (renewal leads) and the internet lead database to produce increased sales for renewals. Oversees the renewals leads in the dialer database, monitoring the distribution of leads to renewal reps and ensuring leads are completed and acted upon in a timely fashion. Administers the internet lead data base, ensuring timely action is taken on customer requests. Provides reporting measurements for upper management.

Job Responsibilities

  • Monitors dialing effectiveness and ensures dialing list is being penetrated adequately.
  • Ensures renewal sales leads are distributed and loaded into dialer for calling.
  • Manages the effectiveness of the automated dialer which presents leads for renewal reps.
  • Monitors internet lead activity and ensures the internet queue is called in timely fashion.
  • Provides reporting measurements for upper management.
  • Ensures the company is in compliance with the federal and state Do Not Call lists.
  • Ensures customers requesting to be deleted from call list are removed in a timely manner.
  • Trains representatives on new software and systems as needed.

Job Requirements

  • Bachelor’s degree with 3 years of production experience required, or an equivalent combination of education and experience.
  • Experience managing performance in an environment of automated dialing equipment, preferably predictive dialing.
  • Logical reasoning and multi-tasking skills
  • Verbal and written communication skills
  • Organizational and time management skills
  • Knowledge of and skill with using databases

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.


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