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Production Coordinator in Memphis, TN at American Home Shield

Date Posted: 5/2/2018

Job Snapshot

Job Description

Manages the automated dialer (renewal leads) and the internet lead database to produce increased sales for renewals. Oversees the renewals leads in the dialer database, monitoring the distribution of leads to renewal reps and ensuring leads are completed and acted upon in a timely fashion. Administers the internet lead data base, ensuring timely action is taken on customer requests. Provides reporting measurements for upper management.

1. Monitors dialing effectiveness and ensures dialing list is being penetrated adequately.
2. Ensures renewal sales leads are distributed and loaded into dialer for calling.
3. Manages the effectiveness of the automated dialer which presents leads for renewal reps.
4. Monitors internet lead activity and ensures the internet queue is called in timely fashion.
5. Provides reporting measurements for upper management.
6. Ensures the company is in compliance with the federal and state Do Not Call lists.
7. Ensures customers requesting to be deleted from call list are removed in a timely manner.
8. Trains representatives on new software and systems as needed.

Education and Experience Requirements
* Bachelor’s degree with 3 years of production experience required, or an equivalent
combination of education and experience.
* Experience managing performance in an environment of automated dialing equipment,
preferably predictive dialing.

Knowledge, Skills, and Abilities
* Logical reasoning and multi-tasking skills
* Verbal and written communication skills
* Organizational and time management skills
* Knowledge of and skill with using databases

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability


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