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Real Estate Associate - OneGuard in Phoenix, AZ at American Home Shield

Date Posted: 8/28/2017

Job Snapshot

Job Description

Performs data entry of home warranty contracts and information into the computer system.
Assists with inbound Real Estate calls while resolving issues involving contract coverage.
Generates new customer sales.

1. Performs data entry of home warranty contracts and information into the computer system.
2. Assists realtors, account executives and customers via inbound and outbound telephone
calls, written correspondence and/or electronic communication according to all AHS policies, procedures, and contract coverage. Enters appropriate documentation according to established guidelines. Explains contract coverage as needed.
3. Follows up with realtors, account executives and/or customers to ensure contract coverage and payment issues are resolved.
4. Generates new customer sales.
5. Maintains current knowledge of all AHS policies, procedures, programs and completes required continuing education courses.

Education and Experience Requirements
• High school diploma or general education degree (GED) is required
• 1-3 years of sales experience and/or training required, or an equivalent combination of
education and experience

Knowledge, Skills, and Abilities
• Sales techniques
• Math skills
• Knowledge of contract coverage, including systems and appliances
• Knowledge of AHS policies and procedures
• Computer skills (Microsoft Word, Excel, Outlook)
• Attention to detail
• Multi-tasking
• Adapt to a fast-paced environment

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.