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Regional Service Training Specialist in Memphis, TN at Terminix

Date Posted: 4/9/2019

Job Snapshot

Job Description

Position Overview

Responsible for improving the productivity of assigned group of new associates. Implements, coordinates, and presents the new hire training and development program. Provides mentoring, coaching, as well as formal facilitation to new and existing associates. Partnering with the field leadership team, trains and coaches associates to maximize performance. Provides input into the development of specific regional training needs. Assists the Regional Director in the coordination of regional activity.

Job Responsibilities

  • Mentors new associates as prescribed by the training program.
  • Maintains training calendar for training classes.
  • Facilitates various classes each month.
  • Reviews supplied materials from new associates to identify patterns of behavior and identify trainee challenges. Conducts follow-up studies of completed training to evaluate and measure results.
  • Monitors, coaches, and develops training team to provide effective growth and development opportunities.
  • Plans, organizes, facilitates, and orders supplies for associate training programs.
  • Provides training at all levels (basic to expert) in the field to associates.
  • Works with new associates to evaluate and identify improvement opportunities and provides feedback.
  • Communicates with relevant leaders regarding training needs and the performance of individual associates.
  • Maintains communication with other regional training managers to gain broad perspective of market and adapt innovative initiatives.
  • Communicates and coordinates with the IT and Training Departments regarding the usage and issues relating to tools/training.
  • In consultation with the Training Department, designs and delivers training programs as needed.

Job Requirements

  • Bachelor’s degree or equivalent experience required
  • 5 years of training experience required
  • 1-2 years supervisory experience preferred
  • Knowledge of training practice and methods
  • Presentation and meeting management skills
  • Skill and ability to facilitate and conduct instructor-led classroom and/or virtual training to support knowledge/learning transfer
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
  • Ability to maintain valid driver’s license
  • Skill in Microsoft Word, Excel, PowerPoint, and Outlook software applications
  • Strong verbal and written communication skills
  • Willingness to travel up to 75% of time

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.


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