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Supervisor, Telesales in Memphis, TN at American Home Shield

Date Posted: 5/28/2017

Job Snapshot

Job Description

Responsible for supervising and coaching a team of associates to provide excellent customer satisfaction for internal and external customers. Responsible for resolving customer issues, controlling cost and supporting customer and associate retention. This position implements policies and procedures and monitors daily staffing and scheduling.

• Supervises, coaches, monitors, advises and provides feedback to associates to achieve individual and department sales goals.
• Implements policies and procedures and recommends new approaches for continual improvement in department sales.
• Ensures accurate associate data files, including payroll, personnel and performance.
• Maintains staffing and scheduling to meet department needs.

Education and Experience Requirements
• Bachelor’s degree and 3+ years of telesales operations experience and/or related training required, or an equivalent combination of education and experience

Knowledge, Skills, and Abilities
• Knowledge of telesales operations
• Knowledge, skill and ability to motivate sales performance and drive results
• Skill and ability to lead and supervise the work of others
• Skill and ability to prioritize and multi-task within a fast-paced sales environment
• Verbal and written communication skills
• Analytical skills
• Creative thinking

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability