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Telesales Renewals Associate in Memphis, TN at American Home Shield

Date Posted: 6/21/2017

Job Snapshot

Job Description

Receives inbound and/or places outbound telephone calls to sell home warranties. Promotes the benefits, coverage, and terms of products to potential customers. Converts sales opportunities to assist with company monthly sales goals. Upholds the high standards, guidelines, policies and procedures, especially when interacting with customers. Acquires and maintains knowledge and understanding of product coverage for application in every business transaction. Utilizes all available resources and maintains current and knowledgeable of all AHS policies, procedures and programs; completes required continuing education courses.

Responsibilities
• Receives inbound telephone calls to sell home warranties. May make outbound calls as needed.
• Promotes the benefits, coverage, and terms of products to potential customers
• Converts sales opportunities to assist with company monthly sales goals
• Upholds the high standards, guidelines, policies and procedures, especially when interacting with customers
• Acquires and maintains knowledge and understanding of product coverage for application in every business transaction
• Utilizes all available resources and maintains knowledge of all AHS policies, procedures and programs; completes required continuing education courses

Education and Experience Requirements
• High school diploma or general education degree (GED) is required
• 1-3 years of sales and/or customer service experience and/or training required, or equivalent combination of education and experience

Knowledge, Skills, and Abilities
• Excellent communication skills
• Microsoft Office software applications (Word, Outlook, Excel)
• Ability to work in a team environment
• Math competency

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.