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Terminix Regional Training Spec III in Memphis, TN at Terminix

Date Posted: 7/3/2017

Job Snapshot

Job Description

Position Overview
Responsible for improving the productivity of assigned group of service and sales representatives. Implements, coordinates, and presents the new hire training and development program. Provides mentoring, coaching, as well as formal facilitation to new service and sales groups. Partnering with the field leadership team, trains and coaches new associates in the proper use of materials and customer service skills to maximize the effectiveness of our services and improve the overall customer experience. Provides input into the development of specific regional training needs. Assists the Regional Director in the coordination of regional activity.

Job Responsibilities
1. Mentors new associates as prescribed by the training program. Coaches under-performing service associates.
2. Maintains training calendar for all Aspire training.
3. Facilitates, or delegates, various Aspire classes each month.
4. Reviews supplied materials from new associate’s to identify patterns of behavior and identify trainee challenges. Conducts follow-up studies of completed training to evaluate and measure results.
5. Monitors, coaches, and develops training team to provide effective growth and development opportunities.
6. Plans, organizes, facilitates, and orders supplies for associate training programs.
7. Provides product and service training at all levels (basic to expert) in the field to branch associates.
8. Works with service associates to evaluate and identify improvement opportunities and provides feedback.
9. Communicates with relevant leaders regarding training needs and the performance of individual service associates.
10. Maintains communication with other regional training managers to gain broad perspective of market and adapt innovative initiatives.
11. Communicates and coordinates with the IT and Training Departments regarding the usage and issues relating to service tools/training.

Job Requirements
1. Bachelor’s degree or equivalent experience required
2. 5+ years of training experience required
3. 1-2 years supervisory experience preferred
4. Knowledge of training practice and methods
5. Presentation and meeting management skills
6. Skill and ability to facilitate and conduct instructor-led classroom and/or virtual training to support knowledge/learning transfer
7. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations
8. Ability to write reports, business correspondence, and procedure manuals
9. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
10. Ability to maintain valid driver’s license
11. Skill in Microsoft Word, Excel, PowerPoint, and Outlook software applications
12. Strong verbal and written communication skills
13. Willingness to travel up to 75% of time

Physical Demands and Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.