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Training & Development Specialist I in Phoenix, AZ at American Home Shield

Date Posted: 9/6/2017

Job Snapshot

Job Description

Contributes to the development and design of general and specific business unit training programs that focus on standard concepts, competencies, operating processes, procedures, and systems. Researches and recommends training programs. Conducts training needs assessments to identify and analyze performance gaps. Facilitates general and specific business unit training programs that focus on general concepts and competencies.

Responsibilities
• Contributes to the development and design of general and specific business unit training programs that focus on standard concepts, competencies, operating processes, procedures, and systems.
• Researches and recommends training programs to ensure timely, relevant, and cost effective training in accordance with program objectives.
• Conducts training needs assessments to identify and analyze performance gaps for consultation with management.
• Facilitates general and specific business unit training programs that focus on general concepts and competencies (e.g. supervisory skills, conflict resolution, process improvement); uses and adjusts supplemental training materials and activities to support learning transfer.
• Reviews and maintains records for training programs, including, but not limited to, course evaluations and associate participation, and analyzes data and trends to recommend program changes.
• May serve as an internal resource to assist associates and managers in meeting associate development needs.
• May travel as needed.

Education and Experience Requirements
• Bachelor's degree or equivalent experience required
• 2-3 years of training and development experience required

Knowledge, Skills, and Abilities
• Knowledge of training and development practices and methods
• Presentation and meeting management skills
• Skill and ability to facilitate and conduct instructor-led and/or virtual training
• Professional written and verbal communication skills, including presentation skills
• Skill in Microsoft Word, Excel, PowerPoint, and Outlook software applications
• Professional written and verbal communication skills, including group facilitation, influencing and persuading others
• Ability to organize, manage and lead assigned projects
• Ability to provide clear and concise feedback
• Attention to detail and analytical skills

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability