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Water Restoration Tech II in Stallings, NC at ServiceMaster

Date Posted: 10/28/2020

Job Snapshot

Job Description



Position Overview

Responsible for physically performing fire and smoke repair, water mitigation and other disaster restoration related activities under guidance of certified technicians. This is a labor-intensive position. This position is progressing towards achieving required mitigation certifications.



Job Responsibilities

  • Performs water mitigation under supervision of certified technicians.
  • Performs tarping, boarding up, mold remediation repair, water extraction, pack-out of contents, removing/disposing of non-salvageable materials, and demolition.
  • Performs water/fire/smoke damage repair as directed.
  • Sets up and monitors air movers and/or dehumidifiers.
  • Maintains quality control on each job.
  • Ensures compliance with insurance companies and company standards and guidelines.
  • Ensures all documentation is completed and submitted.
  • Reports any equipment malfunction that may occur.
  • Reports any customer problems/issues or damages found.
  • Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.
  • Interacts with customers and property owners to communicate job related information.
  • Delivers focus and dedication to provide excellent customer service.
  • Assists in warehousing and facility related tasks when necessary.
  • Maintains a clean, properly stocked and organized truck and maintains all company equipment.


Job Requirements

  • High school diploma or GED required
  • Valid Drivers’ License and satisfactory driving record
  • Previous experience with water/fire/smoke damage, mold remediation and repair preferred
  • Communication and Interpersonal skills
  • Current IICRC Restoration Certifications- (WRT, ASD, FSRT, OCT) are preferred, at minimum certifications are in progress
  • Strong and positive interpersonal skills
  • Ability to communicate with the Supervisor, Manager and customers
  • Ability to understand and follow directions


Physical Demands

'The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 15 pounds regularly and 15-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.   Exerting up to 50 lbs of force to move objects is required occasionally.

• Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion.

• Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion.

• Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet.

• Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force.

• Extend his/her hands and arms in any direction to reach objects, and move objects from a lower to a higher position, or move objects horizontally from one position to another, by lifting or carrying objects either in his/her hands or arms or by strapping equipment to the body; requires substantial use of upper extremities and back muscles.

• Use touch of skin to perceive attributes of objects, such as size, shape, temperature, or texture; particularly fingertips.

• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

• Operate a motor vehicle and use electrically and manually powered hand tools for securing objects to surfaces.

Incumbent is required to have: 

• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy,  and to determine the accuracy, neatness, and/or thoroughness of work assigned (i.e., general labor), or make general observations of facilities or structures .

• Visual acuity to operate motor vehicles.

Incumbent will be subject to:

• Both inside (not necessarily temperature controlled) and outside (without protection from weather; extreme heat-above 100 and/or cold-below 32 for more than one hour) environmental conditions.

• Hazardous physical conditions, such as mechanical parts, vehicles, electrical current, heights and scaffolding, chemical exposure, and/or high heat.

• Atmospheric conditions affecting the respiratory system of the skin, such as fumes, odors, dust, mold, mist, gas, poor ventilation.

• Exposure to animals and insects.

• Wearing respiration equipment or personal protective equipment (PPE).

• Working in confined spaces, narrow aisles, or passageways which could cause reactions in those with claustrophobic tendencies.

ServiceMaster companies are proud to be EOE.