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Appliance Purchasing Associate in Carroll, IA at American Home Shield

Date Posted: 1/28/2018

Job Snapshot

Job Description

Communicates with customers regarding appliance options when a covered appliance must be
replaced. Assists the customer in choosing a replacement appliance, describing features and
upgrade opportunities.

• Determines the set of features on the customers’ current appliance.
• Assists the customer in finding a comparable replacement appliance from a preferred
• Offers the customer the option to upgrade appliances, and discusses enhanced features.
• Makes contact with customers to discuss product replacement and/or repair options.

Education and Experience Requirements
• High school diploma or general education degree (GED) required
• 1-3 years of customer service experience and/or training required, or an equivalent
combination of education and experience

Knowledge, Skills, and Abilities
• Knowledge of contract coverage, including systems and appliances
• Math skills
• Knowledge of AHS policies and procedures
• Conflict resolution skills
• Computer skills (Microsoft Word, Excel, Outlook)
• Attention to detail
• Multi-tasking
• Adapt to a fast-paced environment

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability


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