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Billing / Collections Specialist in Memphis, TN at ServiceMaster

Date Posted: 6/5/2020

Job Snapshot

Job Description

Position Overview

Responsible for billing, customer support, and collections.

Job Responsibilities

  • Billing for all National Account Janitorial services.
  • Provides prompt customer service to the franchisee, insurance representatives, and end-user clients concerning payments or billing status.
  • Researches and follows up on unidentified payments.
  • Collections: reviews and follows up on past due invoices.

Job Requirements

  • High school diploma or general education degree (GED)
  • Six to twelve months related experience and/or training including data entry experience
  • Experience with JDE accounting software preferred
  • Must have strong math skills and possess a strong detail orientation with the ability to follow through.
  • Must be deadline-driven with strong desire for accuracy.
  • Must be a team player; willing to get the job done.
  • Must understand billing and payment issues and have the willingness to learn.
  • Must be proficient in computer skills to include Microsoft Office, LIVE, and other software needed to complete the job.
  • Must possess good communications skill.
  • Must possess a strong customer service desire.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

  • Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracies, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

ServiceMaster companies are proud to be EOE.


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