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BUSINESS PROCESS ANALYST in Memphis, TN at ServiceMaster

Date Posted: 9/24/2018

Job Snapshot

Job Description

Position Overview

Responsible for business analysis and related process, system and modeling activities supporting the organization’s process quality initiatives and ongoing activities. Incorporates a service-oriented approach in order to establish process quality governance/best practices, execute sound analytics, evaluate processes, and recommend improvement opportunities. Completes professional documentation while meeting deadlines of competing priorities.

Job Responsibilities

  • Provides decision support through analytics as required by functional and senior leadership
  • Partners with departmental business clients to improve existing processes in order to mitigate risks and control costs
  • Collaborates with project team stakeholders via project management practices to ensure project and business needs are met without disruption to existing functions and services
  • Contributes to the establishment of cost controls associated with vendor outsourcing
  • Prepares documentation of requirements definitions, reference, and process mapping
  • Assesses, creates, and evaluate training materials including standard operating procedures, job aids, and manuals
  • Develops and recommends cost effective and sustainable processes
  • Performs Project management and task work related to governance, data quality, reporting and analysis tools
  • Maintains collaboration sites, provides limited security and Corporate data maintenance support

Job Requirements

  • Bachelor’s degree in related quantitative field (e.g. computer science, math, finance, industrial engineering, data quality management), plus minimum 3 years experience in at least two of the following areas – Analytics, Process Improvement, Project Management, Solution Development, Outsource Management; or equivalent combination of education and experience required.
  • MBA preferred
  • Professional certification in process management, business analysis, and/or data quality management preferred
  • Ability to breakdown complex business problems into actionable progress steps to solution
  • Highly skilled in professional documentation and presentation development
  • Sound knowledge of business analytics techniques and project management practices
  • Knowledge of technical reporting best practices
  • Proficient in MS Office, Microsoft Access, macro development & use
  • Ability to work independently, plan ahead, and prioritize workload
  • Good communication and collaboration skills
  • Ability to meet deadlines within a fast paced environment with competing priorities

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.


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