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Collection Specialist in Memphis, TN at ServiceMaster

Date Posted: 11/5/2020

Job Snapshot

Job Description



Position Overview

Serves as a lead for other associates in auditing and collecting royalties from franchisees.



Job Responsibilities

  • May maintain desk audit workbooks and generate revenue (lettering, interest assessments, gathering and assembling supporting documents, processing audit closed files, etc.)
  • Month end reporting
  • May process and/or distribute payment requests of any kind.
  • Distributes NSF notifications.
  • May set up, track, and manage in-house repayment plans.
  • Monitors collection placements and generates revenue from collection agency.
  • Supports Audit/Collection Specialists with problematic accounts.
  • May track and report on franchisee unreported royalties.
  • May send out overdue notices and make calls on past due accounts to franchisees.


Job Requirements

  • High school degree/GED equivalent required 
  • Bachelors degree and 2+ plus years of related experience preferred
  • Strong math skills
  • Communications skills
  • Customer service skills
  • Strong detail orientation with the ability to follow through
  • Deadline driven with strong desire to for accuracy
  • Team player; willing to get the job done
  • Willingness to learn
  • Proficient in computer skills to include Microsoft Office, LIVE and other software needed to complete the job


Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.


Incumbent is required to have

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy,  such as preparing and analyzing data, viewing computer screen and expansive reading.


Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

ServiceMaster companies are proud to be EOE.

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