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Commercial Restoration Client Services Manager in Memphis, TN at ServiceMaster

Date Posted: 6/12/2019

Job Snapshot

Job Description

Position Overview

Promotes and markets service line products to assigned customers to continually grow revenue. Plans and executes sales strategies for the service line on a national basis to high volume clients.

Job Responsibilities

  • Manages national and/or regional accounts as assigned for reoccurring national customers to include proactive communication and weekly/monthly contact. Handles direct interaction with Franchisees and/or customers.
  • This role supports the Commercial Restoration Service Line for the ServiceMaster Restore brand.
  • May utilize Xactimate and Xact Analysis, CRM Software, and Salesforce internal platforms to forecast, plan and document service provider and client  activity.
  • Plans and executes sales strategies for the service line on a national basis to high volume clients.
  • Sells additional services to meet current customer business needs.
  • Handles issue resolution, tracking, and reporting by using sales software and analyzing customer issues.
  • Organizes and coordinates resources for RFP response, including Franchisee involvement.
  • Coordinates, prepares, and edits customer presentations and other customer related collateral.
  • Works with sales team to implement new national accounts, such as site selection, bidding, and implementation.
  • Maintains and distributes new customer information.
  • Develops and implements processes and procedures for sales and systems to support sales activities.

Job Requirements

  • Bachelor’s degree and 2-4 years relevant experience in national and local sales support
  • Experience in relevant service line preferred
  • High proficiency in SalesForce and/or Smart Sheet strongly preferred
  • Customer relationship skills and ability to establish rapport and working relationship with customers, staff and Franchisee network across multiple management levels
  • Dispute resolution skills
  • Analytical skills
  • Experience with customer surveys and follow-up
  • Excellent written and verbal communication skills
  • Ability to prioritize tasks and manage multiple projects concurrently
  • High proficiency in Microsoft applications (Word, Excel, PowerPoint)

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. 
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy,  such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.


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