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Critical Incident & Problem Analyst in Memphis, TN at ServiceMaster

Date Posted: 5/29/2018

Job Snapshot

Job Description

Position Overview

Support the analytical needs of the business through the analysis of complex system data and summary reports.

Job Responsibilities

1. Collect and analyze date to enable decision making and process improvement for specialty area.

2. Cull highly complex data and extrapolate trends and patterns .

3. Identify opportunity trends and recommend solutions.

4. Work with internal/external customer to implement recommended solutions for specialty area.

5. Design and prep various reports, charts, graphs to depict trends.

6. Coordinate and present various summaries and briefings to senior management.

7. Identify and implement improvements with in role.

8. Support business process improvement initiatives.

9. Under general supervision.

Job Requirements

1. Bachelor's degree in related field and 5-10 years work experience in the specialty area or an equivalent combination of education and experience, required.

2. Please refer to the Specialty Documentation.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  

• Sitting for long periods of time while using office equipment such as computers, phones and etc.

• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have: 

• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy,  such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.