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Customer Service Representative in Delray Beach, FL at Terminix

Date Posted: 10/8/2019

Job Snapshot

Job Description

Hometown Pest Control is a full service pest control company located in Delray Beach, Florida. We are committed in providing the highest quality of service and to protect our customers and their property against unwanted pests. At Hometown we recognize that our success depends on satisfied customers who continue to use our service year after year and recommend us to their family, friends and neighbors.

We are growing and currently seeking: Customer Service Rep

Responsibilities include:

  • Customer Service taking high volume of incoming calls
  • Identify, research and resolve customer issues using the computer system.
  • Document all customer’s calls on customer account and forward to appropriate associate
  • Communicate clearly and concisely with customers and technicians
  • Update customer accounts/invoices using information from technician route sheets
  • Data Entry as needed and other clerical duties
  • Ability to calculate balances due, revise past due accounts and discounts on customer accounts
  • Call customers to collect 30-60, 61-90, and 91-120 plus days past due balances
  • Other duties as assigned by management

Qualifications:

  • High School Diploma
  • Excellent verbal and written communication skills
  • Good Mathematical Skills
  • Excellent interpersonal skills
  • Microsoft Office (Excel/Word/Outlook)

Benefits:

  • Excellent Salary
  • Health Insurance, Dental & Vision Insurance
  • Life Insurance, Short & Long Term Disability
  • Paid Vacation, Sick/Personal Time & Paid Holidays
  • 401k Retirement Pla
  • A Supportive Team Based Culture

Disclaimer

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Hometown Pest Control and ServiceMaster are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.