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Customer Service Representative in Cleveland, OH at Terminix

Date Posted: 11/15/2020

Job Snapshot

Job Description

The Customer Service / Dispatcher is responsible for interacting with and addressing customer needs, both clients and technicians, including quoting price and availability of service, completing order entry, identification of pest issues, soft selling of additional services available, processing of technician paperwork, invoicing and billing clients, filing, and resolving customer service issues in a fast paced office environment. 8:00 am - 5:00 pm Monday through Friday and alternating Saturday's from 8:30 am-2:00 pm.

Responsibilities and Duties

Answer incoming phone calls/e-mails from current and potential customers in a polite, courteous, and professional manner. Provide information and suggestions for treatment, account information, and schedule service.

Schedule and dispatch service technicians to appointments based upon technician skill set, location of client, and current location of technicians.

Remain current on treatment protocols, product selections, and technical literature.

Prepare and process work orders for field service staff. File completed work orders accordingly.

Prepare invoices to submit electronically, via email, or through customer portals. Process customer payments.

Work with existing customers to schedule service visits.

Assist walk in customers with product selections.

Required Qualifications and Skills

2 plus years in customer service / dispatch / inside sales related functions preferably in a service industry environment.

Strong written and oral communication skills.

Working knowledge of the Cuyahoga County and surrounding area.

Ability to generate trust and build alliances with customers and service staff.

Microsoft Office (Word,Excel, Outlook) experience a must.

High School diploma.

Compensation will include an hourly wage that will be commensurate with experience. The company also provides health benefits, 401(k) plan, paid vacation and holidays, and is an Equal Opportunity Employer. Average annual first year salary $36,000-$39,000.

Job Type: Full-time