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Dir IT Cyber Security/Data Privacy in Memphis, TN at ServiceMaster

Date Posted: 11/5/2020

Job Snapshot

Job Description

The information security director (ISD) is a critical member of the chief information officer's (CIO). The ISD's role is to establish and maintain an information security management program to ensure that information assets are adequately protected. The ISD must be able to translate the IT-risk requirements and constraints of the business into technical control requirements and specifications, as well as develop metrics for ongoing performance measurement and reporting. The ISD coordinates the IT organization's technical activities to implement and manage security infrastructure and provides regular status and service-level reports to management.

The ISD is a leadership role that requires an individual with a strong technical background, as well as an ability to work with the IT organization and business management to align priorities and plans with key business objectives. The ISD will act as an empowered representative of the CIO during IT planning initiatives to ensure that security measures are incorporated into strategic IT plans and that service expectations are clearly defined. The ISD will also be responsible for working with business and IT stakeholders to balance real-world risks with business drivers such as speed, agility, flexibility and performance.

Expertise in leading project teams and developing and managing projects is essential for success in this role. In addition to establishing policies and strategies, the ISD must be able to prioritize work efforts — balancing operational tasks with longer-term strategic security efforts. Other project management tasks will include resource balancing across multiple IT and security teams, task prioritizing and project reporting. Vendor relationship management — ensuring that service levels and vendor obligations are met — is also an important aspect of the position.

ISDs are responsible for managing highly technical staff as they work to accomplish company and personal development goals and must, therefore, have proven leadership skills. Documentation and presentation skills, analytical and critical thinking skills, and the ability to identify needs and take initiative are key requirements of the ISD's position.

IT personnel responsible for managing technical security infrastructure may report directly to the ISD or may report to other areas of IT operations (for example, networking, servers or database management), with their security-related activities coordinated by the ISD.

The ISD reports directly to the CIO.





Responsibilities

The ISD's job is composed of a variety of activities, including very tactical, operational and strategic activities in support of the CIO's program initiatives, such as:

  • Strategic support
  • Security liaison
  • Architecture/engineering support
  • Operational support




Strategic Support

  • Work with the IT Leadership Team (ITLT) to develop a security program and security projects that address identified risks and business security requirements.
  • Manage the process of gathering, analyzing and assessing the current and future threat landscape, as well as providing the ITLT with a realistic overview of risks and threats in the enterprise environment.
  • Work with the ITLT to develop budget projections based on short- and long-term goals and objectives.
  • Monitor and report on compliance with security policies, as well as the enforcement of policies within the IT department.
  • Propose changes to existing policies and procedures to ensure operating efficiency and regulatory compliance.
  • Manage a staff of information security professionals, hire and train new staff, conduct performance reviews, and provide leadership and coaching, including technical and personal development programs for team members.




Security Liaison

  • Assist resource owners and IT staff in understanding and responding to security audit failures reported by auditors.
  • Provide security communication, awareness and training for audiences, which may range from senior leaders to field staff.
  • Work as a liaison with vendors and the legal and purchasing departments to establish mutually acceptable contracts and service-level agreements.
  • Manage production issues and incidents. Participate in problem and change management forums.
  • Work with various stakeholders to identify information asset owners to classify data and systems as part of a control framework implementation.
  • Serve as an active and consistent participant in the information security governance process.
  • Work with the ITLT and business stakeholders to define metrics and reporting strategies that effectively communicate successes and progress of the security program.
  • Provide support and guidance for legal and regulatory compliance efforts, including audit support.




Architecture/Engineering Support

  • Consult with IT and security staff to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications and software.
  • Recommend and coordinate the implementation of technical controls to support and enforce defined security policies.
  • Research, evaluate, design, test, recommend or plan the implementation of new or updated information security hardware or software, and analyze its impact on the existing environment; provide technical and managerial expertise for the administration of security tools.
  • Work with the enterprise architecture team to ensure that there is a convergence of business, technical and security requirements; liaise with IT management to align existing technical installed base and skills with future architectural requirements.
  • Develop a strong working relationship with the security engineering team to develop and implement controls and configurations aligned with security policies and legal, regulatory and audit requirements.




Operational Support

  • Coordinate, measure and report on the technical aspects of security management.
  • Manage outsourced vendors that provide information security functions for compliance with contracted service-level agreements.
  • Manage and coordinate operational components of incident management, including detection, response and reporting.
  • Maintain a knowledgebase comprising a technical reference library, security advisories and alerts, information on security trends and practices, and laws and regulations.
  • Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans and communicate information about residual risk.
  • Manage security projects and provide expert guidance on security matters for other IT projects.
  • Assist and guide the disaster recovery planning team in the selection of recovery strategies and the development, testing and maintenance of disaster recovery plans.
  • Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements.
  • Design, coordinate and oversee security testing procedures to verify the security of systems, networks and applications, and manage the remediation of identified risks.




Requirements and Qualifications

  • A minimum of seven years of IT experience, with five years in an information security role and at least two years in a supervisory capacity.
  • A bachelor's degree in information systems or equivalent work experience; an M.B.A. or M.S. in information security is preferred.
  • CISSP Preferred.
  • AWS Associate or Professional level certification or Security Specialty preferred.

The ISD must have the following:

  • Strong leadership skills and the ability to work effectively with business managers, IT engineering and IT operations staff.
  • The ability to interact with ServiceMaster personnel, build strong relationships at all levels and across all business units and organizations, and understand business imperatives.
  • A strong understanding of the business impact of security tools, technologies and policies.
  • Strong leadership abilities, with the capability to develop and guide information security team members and IT operations personnel, and work with minimal supervision.
  • Excellent verbal, written and interpersonal communication skills, including the ability to communicate effectively with the IT organization, project and application development teams, management and business personnel; in-depth knowledge and understanding of information risk concepts and principles as a means of relating business needs to security controls; an excellent understanding of information security concepts, protocols, industry best practices and strategies.
  • Experience working with legal, audit and compliance staff.
  • Experience developing and maintaining policies, procedures, standards and guidelines.
  • Experience with common information security management frameworks, such as International Standards Organization (ISO) 2700x or the IT Infrastructure Library (ITIL).
  • Familiarity with applicable legal and regulatory requirements, including, but not limited to, the U.S. Sarbanes-Oxley Act, the California Privacy Act, and the EU General Data Protection Regulation
  • Proficiency in performing risk, business impact, control and vulnerability assessments, and in defining treatment strategies.
  • Knowledge of and experience in developing and documenting security architecture and plans, including strategic, tactical and project plans.
  • Strong analytical skills to analyze security requirements and relate them to appropriate security controls.
  • An understanding of operating system internals and network protocols.
  • Familiarity with the principles of cryptography and cryptanalysis.
  • Experience in application technology security testing (white box, black box and code review).
  • Experience in system technology security testing (vulnerability scanning and penetration testing).