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DIR TECHNICAL & REGULATORY SVCS & TRAINING in Memphis, TN at Terminix

Date Posted: 3/5/2019

Job Snapshot

Job Description



Position Overview

Provides expert technical information and guidance in support of the business unit’s (commercial and/or residential), achievement of goals and objectives related to company products and programs. Oversees and directs activities leading to new or improved products or processes. Oversees the development and implementation of training materials and programs. Stays abreast of changes in the pest and termite control industry including new trends and technologies. Represents company interests in regulatory and legislative affairs. Partners with functional areas for technical-related inquiries and public relations opportunities.



Job Responsibilities

  • Supports the Service & Technical Department toward achievement of its goals and objectives by providing pest and termite technical support for all business unit operations including branch, region, division, corporate U.S. franchises and international franchises.
  • Provides expert technical information and support to international groups.
  • Assists in setting direction for technical information and support for expanding markets.
  • Oversees the development and implementation of training materials and programs; conducts training presentations to various groups.
  • Oversees and directs activities leading to new or improved products or processes.
  • Provides technical assistance and, when necessary, correlates research activities with other functions and operating units.
  • Actively represents the company at pest and termite control industry conferences, EPA, AIB, ASPCRO, WHO, and similar organizations.
  • Oversees the development of service guidelines and protocols for business unit groups such as Commercial and National Accounts.
  • Ensures company interests are represented in regulatory and legislative affairs. 
  • Seeks to proactively resolve compliance issues.
  • Keeps management advised of pending legislation and regulatory issues impacting the company.
  • Partners with Communications to provide technical expertise on press releases, including developing favorable persuasive materials to promote goodwill, develop credibility and create a favorable public image for the company.
  • Represents business unit as spokesperson regarding entomology or technical issues for print, radio, television and other public relations opportunities.
  • Conducts on-site sanitation, pest and/or termite control inspections and training programs for large commercial customers.
     


Job Requirements

  • Bachelor's of Science in Entomology or similar field from an accredited four-year university or college
  • 7-10 years of pest / termite control industry experience
  • Masters degree in Entomology preferred
  • Board Certified Entomologist (BCE) designation preferred
  • Knowledge of laws, regulations, methods and techniques in pest and termite control
  • Skill in writing and clearly communicating technical information and concepts
  • Skill in public speaking to represent the company concerning entomology or technical issues for print, radio, television, conferences and other public relations opportunities
  • Skill in effectively presenting information and responding to questions from groups of managers, clients, customers, media and the general public
  • Skill in developing and maintaining relationships with manufacturers, university research departments and pest control consultants
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Skill in writing reports, business correspondence, and procedure manuals
  • Skill in creative thinking and problem solving

Addendum for Commercial Job - Additional Requirement

  • Working knowledge of Food Plant and Food Service standards, verifiable certification preferred


Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.


Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

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