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Director, Infrastructure in Memphis, TN at ServiceMaster

Date Posted: 5/29/2018

Job Snapshot

Job Description



Position Overview


The Director, IT Infrastructure will be responsible for leading our Cloud transformation, DevOps, network, and system engineering teams. Additionally directing strategic initiatives, ensuring global alignment, and overseeing the delivering of its services.




Job Responsibilities

  • Lead with a continuous improvement mindset.
  • Oversee the design through implementation of cloud technologies (AWS & Azure)
  • Lead the team to increasing levels of capability, emphasizing both customer service and teamwork.
  • Improve and maintain depth of leadership across the team.
  • Provide project management, leadership, and relationship building within the infrastructure operations groups.
  • Set the direction of the IT Operations group, leading and directing all services across the organization.
  • Develop strategic and tactical technology and resource plans to maintain availability and efficiencies.
  • Manage vendor relationships and contracts; manage and source professional services and outsourced solutions.
  • Consult with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions.
  • Review reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems.
  • Assist in development and management of the IT Infrastructure Budget.
  • Leadership for delivery of 24/7 service operations and KPI compliance.



Job Requirements

  • Bachelor’s degree in Engineering, Computer Science or Business required.
  • Masters Degree in a related field preferred.
  • Ten years’ experience in IT operations, systems integration and infrastructure design including 7 years of progressive management experience.
  • Experience creating and maintaining scalable, real-time, redundant platforms and operating environments.
  • Experience with comprehensive cloud architecture and operations, including storage area network and redundant, highly-available telephony, server and network architectures.
  • Experience implementing DevOps best practices.
  • Experience in an Agile (SAFe) environment
  • Understanding APIs as well as how to implement efficiently across the enterprise
  • Ability to identify and leverage department resources to accomplish goals
  • Ability to be a team player
  • Strong influence, leadership, and collaborative skills
  • Strong planning and teambuilding experience.
  • Excellent interpersonal skills; articulate communicator with strong analytical and negotiating skills.
  • Ability to build and sustain collaborative relationships with executive management and multiple constituencies.
  • Ability to articulate technical terminology into terms understandable to diverse groups of technical and non-technical personnel.
  • Evidence an understanding of a systems perspective and the interdependence of one unit upon another, and how a change in any one part affects all others.
  • Excellent communication and financial skills are necessary for performing cost analysis and justification of new technologies.



Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.


Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

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