Connect With Us:

HR Support Services Specialist II in Memphis, TN at Terminix

Date Posted: 11/28/2020

Job Snapshot

Job Description

Position Overview

Under close supervision, processes system configuration/administration and maintains Human Resource Information System (HRIS). Prepares statistical summaries and reports involving payroll information, performance management, and other employee data.

Job Responsibilities

  • Provides customer service and problem resolution for routine and frequent Tier 1 requests for system navigation and access assistance. Fields unique and specific Tier 2 requests from managers and HR requiring diagnosis and root-cause analysis and research to resolve. Assesses Tier 1 and 2 issues and escalates to management or HR partners in a timely manner per established service level agreements (SLAs) and response times to ensure quick resolution
  • Supports a variety of manager and associate employment life-cycle business processes including, but not limited to, recruiting and on-boarding, performance management, job and compensation changes, and separation of employment. Initiates and processes transactions in the human resources information system (HRIS) for efficient workforce administration. Receives, verifies and enters or updates associate data.
  • Answer HR Support phone line, assisting employees with changes in Workday, and referring employees to the appropriate resources/teams when needed
  • References, communicates and applies HR and workforce administration policies and procedures
  • Maintains accurate and current data files and records. Prepares ad-hoc reports for managers and HR. Maintains confidentiality of personally identifiable information and sensitive data.
  • Creation and maintenance of Standard Operating Procedures (SOP) for team members
  • Maintain data accuracy in Workday, through ZenDesk tickets needing tasks such as Create Position, Create Job Requisition, Create Supervisory Organization, Create Location
  • Understand and provide testing support through ZenDesk tickets, including supporting National Accounts, supporting managers with post-accident drug screens, running monthly random (DOT) drug screens
  • Review and run audits, including daily Pre-Payroll reports, work location audits, on-boarding audits, and others to ensures that HR-related transactions are processed in compliance with external and internal policies and regulations
  • Logs, documents and summarizes all interactions, issues, and requests into the designated system of record for management reporting of contact volume and assessment. Identifies recurring issues from calls and requests and recommends options for resolution, including configuration modifications and training, to management.
  • Load manual hires in Workday when needed, including HR contractors, Assured Environments hires, white glove hires, and small acquisitions
  • Performs other job-related duties as assigned

Job Requirements

  • High School diploma or general education degree (GED) and 1-2 years of Associate Service Center, Workforce Management or Contact Center experience or equivalent combination of education and experience required
  • Technical skills and proficiency with current, new and emerging human resource information systems (e.g., Workday), particularly system navigation and self-service functionality
  • General knowledge of federal, state, and local regulations governing employment as well as corresponding human resources policies and procedures
  • Basic computer skills and knowledge of MS Excel
  • Accuracy and attention to detail
  • Basic time management skills and strong organizational skills and punctuality for on-time attendance
  • Teamwork and Collaboration skills
  • Written and verbal communication skills to interact with internal and external customers
  • Ability to handle sensitive information and maintain confidentiality

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discrimination in the nature of sounds in the environment.

Incumbent is required to have: 

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy,  such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

ServiceMaster is committed to Diversity and Inclusion.  We encourage diverse candidates to apply to this position.  An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability


The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

California residents click here to review your privacy rights.