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IT ANALYST II in Memphis, TN at ServiceMaster

Date Posted: 3/23/2020

Job Snapshot

Job Description

Position Overview

Liaison between business users and IT shared services teams.  Assists with the development and maintenance of the back office enterprise technology.  Documents and configures applications to enable integrations between systems.  Validates and tests results to ensure the system is meeting corporate and enterprise needs.  May specialize in one or more functional areas such as Finance, Sourcing, HR or specialize in a specific software or system. 

Job Responsibilities

  • Gathers, develops, coordinates, and maintains technical documentation such as process flows, system specifications, business requirements and diagrammatic models for various projects and/or systems from planning phase to final implementation, assuring requirements meet acceptance standards.
  • Assists with planning, design, documentation, testing and deployment of projects.  Assists Project Managers in project timeline definition related to user documentation requirements including review phases, level of effort and duration of requirements management activities.
  • Assists with design sessions in prototyping new systems for the purpose of enhancing business processes, operations and information process flow.
  • Partners with the business to facilitate the implementation of new or modified system changes.
  • Sets and manages project expectations with team members and other stakeholders.
  • Coordinates and/or performs testing of system modifications and develops systems training and education tools/materials as needed. Validates that user requirements are met by developed solutions.
  • Conducts research and analysis into the nature, effect, and results of systems problems including root cause analysis through problem tickets resolution. Performs program configuration/modification and sets up activities for enterprise systems, if applicable.
  • Understands the source and use of key business data and prepares analysis reports to enable business and design decisions.
  • Assists users with understanding company systems and supports users with system issues.
  • Quickly learns new areas of the business to provide superior support as business needs change.
  • Applies technology and business knowledge to solve business problems.
  • Collects and analyze date to enable decision making and process improvement for specialty area.
  • Culls highly complex data and extrapolate trends and patterns .
  • Identifies opportunity trends and recommend solutions.
  • Designs and prep various reports, charts, graphs to depict trends.
  • Coordinates and present various summaries and briefings to senior management.

Job Requirements

  • BS/BA in technical or scientific field
  • 5+ years of experience in IT project based environment or any equivalent combination of experience, education, and/or training
  • Functional knowledge of any of the following: Supply Chain, Finance, HR or Logistics
  • Strong communication skills with the ability to understand and simplify complex material
  • Leadership abilities with a track record of developing people and achieving challenging objectives
  • Experience with business process and system modeling tools such as: Data Flow, Diagrams, Process Models, ER diagrams, Dimensional Data Models, Context Models, Event Modeling, State Modeling, Process decomposition, and Use Case Scenarios
  • Ability to quickly recognize solutions to arising issues
  • Strong JDE ERP experience a plus
  • Business Analysis certification a plus
  • Knowledge and understanding of web services, SOA, micro services and API bases architectures
  •  Experience in Agile Development, DevOps methodologies and patterns
  •  Knowledge and understanding of diverse platforms and operations systems, including current and emerging technologies
  • Ability to work collaboratively cross functionally
  • After hours support will be required as needed. 

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  

• Sitting for long periods of time while using office equipment such as computers, phones and etc.

• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy,  such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.

ServiceMaster is committed to Diversity and Inclusion.  We encourage diverse candidates to apply to this position.  Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.


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