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IT Portfolio Manager in Memphis, TN at ServiceMaster

Date Posted: 4/9/2019

Job Snapshot

Job Description



Position Overview

Leads and manages complex projects and virtual teams through the initiation, planning, execution, control, and closing phases for customer solutions.



Job Responsibilities

  • Leads and manages complex projects and virtual teams through the initiation, planning, execution, control, and closing phases for customer solutions.
  • Works closely with the customer solutions business team to drive the successful delivery of solutions that meet business needs.
  • Manages project scope, requirements, integrated schedules, critical path, time, cost, quality, staff, risk, budgets, procurement, status, integration, and communication.
  • Provides status for project progress to Program Managers.
  • Leads and manages solution projects from a business perspective, including projects focusing on customer lifecycle through a service organization.
  • Drives the successful execution and delivery of projects on time, within budget, in scope, and to meet business needs.


Job Requirements

  • Bachelor's degree in business or a related field required, or an equivalent combination of education and experience
  • 5 years of project management experience developing business and/or IT solutions required
  • 1-2 years of management experience required
  • Experience with customer relationship management solutions preferred
  • Project management experience with SAP or Oracle preferred
  • Knowledge of project management methodologies (e.g., Project Management Book of Knowledge, etc.)
  • Knowledge of business process development and change management
  • Knowledge of business-to-business and business-to-consumer (B2B, B2C) transactions (e.g., e-commerce, e-business, content management, etc.) and customer relationship management solutions
  • Knowledge of sales, marketing, customer service, field service and technology
  • Knowledge of solution development methodologies

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