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IT Program Manager I in Memphis, TN at ServiceMaster

Date Posted: 10/11/2018

Job Snapshot

Job Description

Position Overview

The Program Manager I will heavily leverage the Scaled Agile Framework (SAFe) to drive agile delivery within the Scrum/Kanban team.
This position requires individuals who have previously been successful Scrum Masters  and have experience in software delivery as well as those who can drive and influence change and effectively communicate with all levels of the organization. Applicants should have experience leading a team.

Job Responsibilities

  • Manage the planning, analysis, design, development, implementation, and satisfaction of project requirements ACROSS multiple inter-dependent projects.

  • Maintain metrics that provide visibility to stakeholders on program-level plans, progress and quality
  • Facilitate alignment dependencies between the program team and third parties, release managers and other teams
  • Foster a team-collaborative environment
  • Must be able to facilitate discussion at the team level and facilitate alternatives or different approaches
  • Work cross functionally to align strategy, methodology and execution
  • Be a change agent and foster a “learn-by-doing” environment
  • Must be assertive
  • Must desire to bring disclosure and transparency to both business and IT and grow trust among partners
  • Accountability: Must use situational awareness to identify issues as they arise and elevate them to management without delay. Takes personal responsibility for delivering on the Program’s commitments.
  • Gets Results: Ability to “get the job done” regardless of role definition. Ability to shift to the role or tasks needed for every situation. Garners respect from the team and stakeholders and is willing to get their hands dirty to ensure success.
  • Self-aware/Learner: Must continually be growing and improving one’s craft, learning new tools and techniques to manage oneself and a team
  • Integrative Thinker: Must be able to quickly gain a high level understanding of the technical and business domains of the scrum team. Must be able to analyze the entire software development environment, applying a system-thinking approach to solve problems.
  • Leadership Impact: Must be able to lead by example and demonstrate value-add principles
  • Initiative: Must be enthusiastic, impassioned and high-energy
  • Makes People Better: Ability to partner with others to foster a collaborative environment; achieves goals at various levels throughout the organization and leads others to do so by example
  • Effective Communicator: Must be able to communicate well with all levels of the organization from Scrum team members to executives

Job Requirements

  • Bachelor's Degree in an IT related field or equivalent work experience
  • 8+ years of IT experience
  • 3+ years of experience as a Scrum Master or Product Owner
  • 3+ years Project Management experience
  • 2+ years of experience working on large scale, multiple scrum team projects
  • 2+ years of experience working on mixed methodology program (Scrum interfacing with Waterfall from a dependency perspective)
  • Experience acting as a Scrum Master for multiple scrum teams
  • Experience with Agile Management tools (e.g. Rally, Jira, VersionOne)
  • Familiarity with common Agile practices, service-oriented environments, and better development practices
  • Knowledge of SAFe (Scaled Agile Framework) structure and theories
  • Understanding of basic fundamentals of iterative development
  • Understanding of fundamentals of software development processes and procedures
  • Understanding of backlog tracking, burndown metrics, velocity, and task definition
  • Understanding of incremental delivery and the value of metrics
  • Excellent English communication skills in written and spoken form

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.   
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
Incumbent is required to have:  
• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy,  such as preparing and analyzing data, viewing computer screen and expansive reading.
Incumbent will be subject to:
• Inside working conditions: The change of building environment such as with or without air conditioning and heating.


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