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IT Technical Specialist II in Phoenix, AZ at ServiceMaster

Date Posted: 5/16/2018

Job Snapshot

Job Description

Responsible for desktop support for end users of specific software along with researching,
troubleshooting and training others.

• Will be responsible for maintaining and updating a software enhancement database.
• Desktop support for end users of software.
• Research and trouble-shoot issues reported by existing software users.
• Assist other support specialists and IS staff as needed and continue to acquire
knowledge of other programs the department supports.
• Conduct training Webinars for software above and build supporting documentation for
• Quality assurance on software as iterations are complete and prior to deployment to
• Respond to requests in a timely fashion.
• Assist with training in the use of all technologies used.
• Complete special projects.
• Other duties as assigned by management.

Education and Experience Requirements
• At least 3 years of previous software/QA support
• Bachelor degree a plus

Knowledge, Skills, and Abilities
• Ability to interpret user needs.
• Good listening skills.
• Good telephone etiquette.
• Technical ability - troubleshooting skills
• Good interpersonal skills.
• Works well within a team.
• Ability to interact professionally internally and externally.
• Good organizational skills.
• Good verbal and written skills.

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

An Equal Opportunity/Affirmative Action Employer – of Minorities/Females/Veterans/Disability