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LEARNING MGMT SYSTEM ADMIN in Menomonee Falls, WI at ServiceMaster

Date Posted: 1/8/2020

Job Snapshot

Job Description



Position Overview

Manages the learning management system (LMS) for the Company. Adds new user accounts; resets passwords; assigns users to appropriate learning groups, job profiles and track certifications. Sets up quizzes and surveys, instructor-led training (ILT) and online courses. Collaborates with Enterprise Learning team to successfully test, publish, deploy and maintain learning content by establishing system parameters and managing curriculums and learning paths. Maintains data integrity rules and processes for the LMS such as course descriptions, course changes, assignment of course categories and course maintenance. Helps create, manage and enforce LMS system standards, policies and procedures. Uses business intelligence applications (e.g., Excel, Access, Crystal, SQL, XML) to extract, manipulate, format, and present data stored in relational databases. Designs and modifies reports in summary and detailed formats. Gathers data and supporting details to analyze and clean data for inclusion in reports. Prepares and maintains a variety of success metrics and reports for management.



Job Responsibilities

  • Manages LMS vendor relationship in recommending and implementing system upgrades, issues and modifications.
  • Supports the resolution of internal LMS Help Desk issues.
  • Manages LMS configuration: adds new user accounts; resets passwords; assigns users to appropriate learning groups, job profiles and track certifications.
  • Sets up quizzes and surveys, instructor-led training (ILT) and online courses.
  • Collaborates with Enterprise Learning team to successfully test, publish, deploy and maintain learning content by establishing system parameters and managing curriculums and learning paths.
  • Maintains data integrity rules and processes for the LMS such as course descriptions, course changes, assignment of course categories and course maintenance.
  • Helps create, manage and enforce LMS system standards, policies and procedures.
  • Uses business intelligence applications (e.g., Excel, Access, Crystal, SQL, XML) to extract, manipulate, format, and present data stored in relational databases.
  • Designs and modifies reports in summary and detailed formats.
  • Gathers data and supporting details to analyze and clean data for inclusion in reports.
  • Prepares and maintains a variety of success metrics and reports for management.


Job Requirements

  • Bachelor’s degree and 2 years of experience with management and configuration of applications and reporting, or an equivalent combination of education and experience, required.
  • Expert Microsoft© Excel and Access skills and experience required.
  • Experience with Java Script, Flash, XML, and SQL preferred.
  • Experience with AICC and SCORM specification preferred.
  • Knowledge of relational database structure and applications
  • Knowledge and skill to use statistics to analyze and summarize data
  • Ability to apply systemic analysis to problem solving and decision making
  • Skill and ability to communicate verbally and in writing
  • Skill and ability to develop and manage successful business relationships
  • Knowledge and skill with Microsoft Office © applications, particularly Excel and Access


Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.


Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.


Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

ServiceMaster is committed to Diversity and Inclusion.  We encourage diverse candidates to apply to this position.  Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.