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Manager, Contact Center HR in Memphis, TN at ServiceMaster

Date Posted: 8/17/2018

Job Snapshot

Job Description



Position Overview

Interprets and administers a variety of human resources programs consistent with policy guidelines established by corporate executive management, covering several of the following: employment, employee/labor relations, wage and salary administration, orientation and training, placement, safety and health, benefits, compensation and employee services.




Job Responsibilities

  • Partners with assigned departments on HR issues
  • Counsels and advises management and employees on HR programs and policies
  • Investigates associate complaints and concerns
  • Collaborates with Associate Relations to investigate and resolve external charges, audits and inquiries
  • Analyzes HR statistics including turnover, associate/customer retention, and compliance and prepare special reports and presentations for management
  • Collaborates with management to facilitate periodic talent reviews and workforce planning
  • Attends department management
  • Participates in corporate projects and teams related to HR initiatives
  • Advises management regarding company policies, procedures and employment laws and assists with decisions which support positive employee relations
  • Coordinates the annual performance review and merit process within assigned department
  • Facilitates HR-related training



Job Requirements

  • Bachelor’s degree in human resources or a related field and 7 years of human resources generalist and/or employee/labor relations experience required, or an equivalent combination of education and experience
  • 2 years of management experience required
  • HR certification (PHR/SPHR) strongly preferred
  • Knowledge of HR principles and practices
  • Knowledge of labor law
  • Excellent verbal, written, and presentation skills
  • Organizational and project management skills
  • Knowledge and skill with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
  • Ability to travel overnight on a frequent basis.



Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.


Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

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