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MGR COMMUNICATIONS in Memphis, TN at ServiceMaster

Date Posted: 11/20/2018

Job Snapshot

Job Description


Responsible for providing thought-partnership and day-to-day support in the development, implementation and measurement of internal communications and public relations for ServiceMaster business unit, Terminix.


Internal Communications:

  • Assist with the development of internal business communications and strategies ensuring alignment with company values, themes, core messaging, and business priorities.
  • Gatekeeper for corporate and field communications supported by stellar organization skills and management of editorial calendar/scheduling.
  • Provide pre/on-site/post executive meeting support, as needed, to inform, align, and inspire internal audiences, both corporate and field, on mission critical initiatives.
  • Creative/business writing for select communication materials including video/audio scripts, executive letters, speeches, web/digital content and other communications as needed.
  • Manage and ensure continuity across key communication channels including corporate intranet, digital monitors, mobile communications app, etc.
  • Foster a culture of communication that drives employee engagement.
  • Manage a communications cadence with assigned leadership stakeholders.
  • Assist in development and implementation of ServiceMaster communications, as needed.
  • Monitor performance metrics.

Public Relations:

  • Point of contact for full service PR agency managing monthly activations to increase positive brand awareness.
  • Manage media inquiries, interview requests, and some crisis management.
  • Review content for press releases, byline articles, keynote presentations and other external communications.
  • Maintain a keen understanding of industry trends and make appropriate recommendations to support strategy.
  • Manage public relations agency resources.
  • Monitor performance metrics.

Direct reports:

  • 1 – Communications Consultant


  • Bachelor’s degree required
  • Minimum 7+ years of related corporate experience; communications/journalism background desirable.
  • Experience in developing and leading proactive multimedia communication campaigns. Solid understanding of corporate communications and its impact on the business.
  • Business and creative writing experience is a plus.


  • Superb writing skills and ability to tailor messages to specific and multiple audiences.
  • Ability to think strategically with solid business knowledge.
  • High level of energy, self-confidence, and enthusiasm with ability to work well with team members and all levels of management
  • Ability to respond to rapidly changing conditions with agility and imagination, capitalizing on emerging communication opportunities.
  • Excellent organizational skills, including ability to project manage, multitask, organize, prioritize and follow through on commitments.
  • Ability to maintain discretion and manage confidential information.
  • Proficiency in Microsoft Office products and excellent working knowledge of Internet/intranet.

The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position.

Terminix and ServiceMaster are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  

• Sitting for long periods of time while using office equipment such as computers, phones and etc.

• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have: 

• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy,  such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.