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National Account Manager / Sales in Springfield, IL at ServiceMaster

Date Posted: 5/29/2018

Job Snapshot

Job Description



Position Overview

Sells national or regional programs, products, or services to existing and new clients. Provides ongoing support to ensure customers receive high quality services and informs them of new products and services, as well as recommends products/services that best fit their business needs. Drives revenue growth within assigned portfolio.




Job Responsibilities

  • Sells national or regional programs, products, or services to existing and new clients.
  • Identifies key opportunities/needs of assigned customers (current and prospective) to achieve budgeted growth goals.
  • Plans and executes sales strategies and tactics through both verbal and written communication to customers.
  • Develops and retains key customer relationships.
  • Manages national and/or regional accounts as assigned.
  • Conducts meetings as required with assigned company program customers to review performance data reports, adherence to service level guidelines and to existing or new pilots within the accounts.
  • Develops and implements sales strategies to capture market share.
  • Assists in organizing and/or conducting training to enhance the quality of service and implement new programs or pilots for franchise.
  • May serve as sales expert to franchise owners by holding sales training courses and providing individual coaching.
  • May provide sales activities reports for leadership.
  • May research various technology tools for assisting franchise owners in selling programs/products.



Job Requirements

  • Bachelor’s degree
  • 4 years relevant experience in complex B2B selling required at a national level, in a related service industry
  • Interpersonal and communication skills, both written and verbal
  • Ability to independently manage large customers
  • Ability to establish effective rapport and working relationships with customers; company staff and franchisee network; interface effectively across multiple levels within customer organizations, including senior levels
  • Ability to work independently and with urgency
  • Ability to prioritize tasks and manage multiple projects concurrently
  • Ability to identify solutions taking into consideration the interests of all involved parties (customer, owner, organization, franchisee network) and implementing those solutions
  • Ability to effectively present value proposition and guide change
  • Ability to market, sell, and close our value proposition
  • Ability to travel as needed for business unit
  • Ability to develop and implement selling strategies



Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.


Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.

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