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PAYROLL SPECIALIST in Memphis, TN at ServiceMaster

Date Posted: 3/8/2019

Job Snapshot

Job Description

Position Overview

Resolves complex payroll issues regarding policies and procedures with minimal supervision. Provides expertise and coaching to other team members as well as to business HR managers regarding exceptions and special circumstances.  Evaluates processes for improvement. Participates in department projects. Serves as liason to operational and functional departments. 

Job Responsibilities

  • Serves as expert for complex problem solving and resolves customer issues through research and proper application of concepts.
  • Responsible for ensuring off-cycle requests are processed correctly and timely.  Researches reasons for process failure, if needed.
  • Responsible for receiving, researching, responding and payment of complex payroll processes such as but not limited to the recovery of overpayments, of ESPP deductions, severance processing, final pay in CA and HI, etc.
  • Responsible for correction of integration errors caused by GL code discrepancies. 
  • Monitors open tickets in the system and follows up on overdue tasks.
  • Works with business process improvement analysts to create and maintain   Standard Operating Procedures (SOP) for processes.
  • Ensures compliance with SOX controls.
  • Responsible for knowing applicable payroll laws and regulations.
  • Participates in and coordinates projects within the department.

Job Requirements

  • Bachelor’s degree or equivalent 4+ years of related work experience in Payroll
  • Prior experience with Workday preferred
  • Ability to maintain confidentiality
  • Strong computer skills and knowledge of MS Excel Accuracy and attention to detail
  • Strong time management skills and strong organizational skills and deductive reasoning skills
  • Strong teamwork and collaboration skills
  • Integrity/High Standards
  • Ability to effectively solve problems
  • Ability to communicate with all levels of the organization
  • Ability to analyze data in order to identify trends

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.


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  2. Payroll Clerk Jobs