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Product Owner in Memphis, TN at American Home Shield

Date Posted: 7/23/2018

Job Snapshot

Job Description

OVERVIEW

The Product Owner combines business, customer experience and ecommerce knowledge with IT fluency to work on applications that grow and enhance the online self-service experience for our customers. An active participant in the product development lifecycle, the PO works hand in hand with stakeholders and an application development team as features are recognized, defined, designed, developed, accepted and released and the product is continually optimized and refined.


Responsibilities:

  • Work effectively with key business stakeholders to build/maintain relationships and understand business objectives and strategy
  • Own the product vision, roadmap and performance goals
  • Plan and prioritize the product backlog, including creation of user stories and acceptance criteria
  • Develop A/B test plans, pilots, and other measurable programs to help drive the business forward and meet self-service and retention goals
  • Be an active and engaged member of the development team, participating in team ceremonies including stand-up meetings, sprint planning, backlog grooming and retrospectives
  • Set and manage delivery scope and timing expectations with business stakeholders
  • Keep up with trends for your product and the overall home services technology landscape

Knowledge, Skills, and Abilities:

  • Ability to interact with and establish trust at all levels of the organization, both vertically and horizontally.
  • Ability to manage multiple projects/initiatives and get results in a complex, often ambiguous environment.
  • The desire to be part of, and to contribute to, a team environment
  • Ability to influence resources that aren’t under direct control of position or department.
  • Demonstrable knowledge of software development lifecycles and activities
  • Clear written, verbal communication, and presentation skills
  • Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

Specific assignments or projects:

  • Manage customer-facing self-service applications
  • Analyze site performance and usage
  • Consult on other projects related to customer retention and customer experience as needed

Preferred level of education, training, and/or experience:

  • 5+ years in Digital Marketing/Strategy or User Experience Strategy for consumer products or services
  • 5+ years in IT as Web Analyst and/or Project Manager
  • Experience with Agile project process, especially as Product Owner
  • Experience using Jira or other digital project management tool
  • Bachelor’s degree in business or related field

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