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Service Coordinator in Fort Myers, FL at Terminix

Date Posted: 5/29/2018

Job Snapshot

Job Description



Position Overview

Working in the branch, this job is responsible for handling escalated phone calls transferred from the Customer Center, performing various clerical functions to include scheduling of services for new and existing customers, and reviewing missed appointments and canceled work orders at the branch level.




Job Responsibilities

  • Takes customer calls that have been transferred from the Customer Center for the purpose of resolving customer issues on a local basis.
  • Assists customers in resolving billing issues.
  • Performs clerical duties for the branch, to include preparing various documents, mailing documents to the processing center, maintaining general filing, and pulling standardized reports.
  • Follows up with new and existing customers for scheduling/rescheduling of services, which may include routine services and/or new sales projects.
  • Reviews missed appointments and canceled work orders for the purpose of following up with customer to determine reasons and how to proceed.



Job Requirements

  • Bachelor’s degree 2-4 years of experience in Facilities Management, Office Furniture Design and
  • Purchasing, Building Design and Management or an equivalent combination of education and experience, required
  • Prior experience in with computers and with creating CAD drawings, required
  • Familiarity with facilities management, workplace standards, and corporate systems furniture, required
  • Understanding of how companies allocate their spaces (tactically and creatively), preferred



Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

  • Move up to 10 pounds regularly, and 11-20 lbs frequently, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Exerting up to 50 lbs of force to move objects is required occasionally.
  • Use legs and/or hands and arms to ascend or descend ladders, stairs, scaffolding, ramps, poles, etc., in a manner that exceeds what is required for ordinary locomotion.
  • Maintain his/her balance when walking, standing, or crouching on narrow, slippery, or erratically moving surfaces; balance exceeds that needed for ordinary locomotion.
  • Bend legs and spine downward and forward to crouch or squat, and bend legs at the knee to come to rest on a surface with one or both knees, including crawling on hands and knees or hands and feet.
  • Push objects forward, downward, or outward with sustained force using the upper extremities to press with steady force, and drag, draw, haul, or tug objects with sustained motion using the upper extremities to exert force.
  • Extend his/her hands and arms in any direction to reach objects, and move objects from a lower to a higher position, or move objects horizontally from one position to another, by lifting or carrying objects either in his/her hands or arms or by strapping equipment to the body; requires substantial use of upper extremities and back muscles.
  • Use touch of skin to perceive attributes of objects, such as size, shape, temperature, or texture; particularly fingertips.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
  • Operate a motor vehicle and use electrically and manually powered hand tools for securing objects to surfaces.


Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, and to determine the accuracy, neatness, and/or thoroughness of work assigned , or make general observations of facilities or structures (i.e., inspection).
  • Visual acuity to operate motor vehicles or equipment.


Incumbent will be subject to:

  • Both inside (not necessarily temperature controlled) and outside (without protection from weather; extreme heat-above 100 and/or cold-below 32 for more than one hour) environmental conditions.
  • Hazardous physical conditions, such as mechanical parts, vehicles, electrical current, heights and scaffolding, chemical exposure, and/or high heat.
  • Atmospheric conditions affecting the respiratory system of the skin, such as fumes, odors, dust, mold, mist, gas, poor ventilation.
  • Exposure to animals and insects.
  • Meet physical requirements and/or pass medical certification in compliance with state and/or federal regulatory requirements and company safety policies relating to carrying and wearing personal protective equipment (PPE), including, but not limited to an OSHA compliant respirator.
  • Working in confined spaces, narrow aisles, or passageways which could cause reactions in those with claustrophobic tendencies.

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