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SERVICE QUALITY CONSULTANT in Memphis, TN at Terminix

Date Posted: 8/17/2018

Job Snapshot

Job Description



Position Overview

Provides overall support to commercial customers in the administration of the quality audit process and measuring branch performance.  Develops professional relationships with both internal and external customers to ensure continued growth and retention of the customer base. 




Job Responsibilities

  • Works closely with field management to ensure all reasonable measures are taken to retain customers
  • Provides direction and support to ensure the field executions of the quality program meets goals and objectives.
  • Works closely with branch, region, and division management to ensure inspections and audits are conducted properly.
  • Analyzes service data and identifies areas of corrective action or high opportunities of improvement.
  • Partners with operations and technical teams to assist with development and management of protocols.
  • Reviews monthly quality audit scorecards to identify bottom performers and determines actions to improve performance.
  • Provides IPM guidance and direction on store escalation.
  • Monitors and assists filed personnel with support in the investigation and resolution of service issues.
  • May work with field quality team to audit branch inspections.



Job Requirements

  • 2+ years Quality Control, Quality Assurance or pest control industry experience
  • Associate’s degree or college experience and 2 to 3 years experience in pest control field, or an equivalent combination of education and experience
  • Commercial Pest Management experience a plus
  • Quality experience in service industry a plus
  • Skill in organization and time management
  • Skill in written and verbal communications
  • Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
  • Knowledge of laws, regulations, methods, and techniques in area of specialty.
  • Maintains a valid driver’s license
  • Position may require up to 75% travel

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

  • Move up to 50 pounds of force required and/or more occasionally; by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  
  • Standing for long periods of time while performing duties as required.
  •  Bending legs and spine downward and forward to crouch or squat on daily basis.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Use legs and/or hand ascending ladder up to 20 feet, in a manner that is required for ordinary locomotion.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
  • Use electrically and/or manually hand tools for securing objects to surfaces.

Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy,  such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.
  • Outside working conditions: Extreme heat and humidity.