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SUPV SALES in Glendale, AZ at Terminix

Date Posted: 6/13/2018

Job Snapshot

Job Description



Position Overview

Supervises a team of call center sales associates to achieve sales/service budgets, ensure quality sales/service, and drive key performance metrics to achieve company goals; motivates, coaches and mentors sales associates; trains new hires; develops team leaders; generates various daily production and activity reports, including but not limited to sales call center key performance metrics.




Job Responsibilities

  • Supervises a team of call center sales associates to achieve sales/service budgets and ensure quality sales/service.
  • Drives key performance metrics to achieve company goals.
  • Motivates, coaches and mentors sales associates; trains new hires; develops team leaders.
  • Acts as liaison between field, customers, call center management and branches to determine status of pending sales/service and follow-up actions needed.
  • Coordinates with Quality Assurance and Workforce Management departments to ensure quality sales/service and scheduling of staff to meet business needs.
  • Reviews new pest sales/service records generated by the call center.
  • Maintains detailed record keeping and follow-through of sales/service until completion.
  • Evaluates team’s performance and enforces progressive discipline as appropriate and in accordance with company policy.
  • Generates various daily production and activity reports, including but not limited to sales call center key performance metrics.



Job Requirements

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Associate’s or Bachelor’s degree preferred; six (6) months management experience preferred; or equivalent combination of education and experience.
  • Sales and/or telemarketing experience preferred
  • Written and verbal communication skills, particularly via telephone
  • Knowledge of call center and customer service operations
  • Skill in supervisory management
  • Skill in team development
  • Skill in organizational and time management
  • Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
  • Ability to work full range of hours and adjust to all shift changes quickly based on business or seasonal business needs as directed by management to accomplish team and company goals



Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.


Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.