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Territory Service Manager in Sacramento, CA at Terminix

Date Posted: 9/19/2020

Job Snapshot

Job Description



Position Overview

Conducts onsite assessment of branch performance and adherence to plays and standards. Creates and

implements branch level corrective action plans. Manages training and coaching where appropriate, tracking results of specific action items and holding field leadership accountable for promptly addressing issues. Assists in he implementation of new initiatives, as requested.





Job Responsibilities

  • Responsible for the onsite assessment of branch performance and adherence to plays and standards and directly responsible for the creation and implementation of branch level corrective action plans.
  • Manages training and coaching where appropriate, tracking results of specific action items and holding field leadership accountable for promptly addressing issues.
  • Responsible for assisting in the implementation of new initiatives, as requested.
  • Conducts bottom quartile branch operational audits, and develops corrective action plans on sight.
  • Conducts associate quality audit ride-alongs.
  • Coaches to process and safety standards as well as tools during branch visits – or during new branch set up or for new branch leadership. Partner with training team to deliver branch standards and tools training (as requested by division leadership).
  • Follows up with branches to ensure continued action plans are in place and previous action items have been successfully resolved.
  • Corrects/reports issues related to regulatory and safety standards to the appropriate individuals identified when conducting physical or virtual branch visits; must address and follow up with Safety and Compliance to ensure there are not systemic problems.
  • Implements new initiatives. Mostly accomplished during branch visits but may also include conference calls or attending branch, region or division meetings.
  • Reviews and assesses reports and scorecards and provides recommendations to Division Field Directors, Corporate and Field leadership on areas of improvement opportunities (Process Improvement) operational improvements.


Job Requirements

  • BS/BA related discipline or equivalent experience preferred
  • Associate degree or equivalent from two year college or technical school preferred: or six months to one
  • year related experience and/or training
  • 3-5 years of business management experience preferred
  • P & L and asset management and experience in sales management strongly preferred
  • Experience setting and surpassing aggressive sales, service, and profit goals. Possess and
  • Ability to apply knowledge of management skills in the completion of ongoing tasks and project.
  • Demonstrates knowledge of organizations business practices, issues faced, and problem resolution.
  • 3 years successful performance as a service, sales or branch manager


Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must be prepared to:

• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  

• Sitting for long periods of time while using office equipment such as computers, phones and etc.

• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.

• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have: 

• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy,  such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

• Inside working conditions: The change of building environment such as with or without air conditioning and heating.

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