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Training & Development Specialist I in Phoenix, AZ at American Home Shield

Date Posted: 7/29/2018

Job Snapshot

Job Description



Position Overview

Contributes to the development and design of general and specific business unit training programs that focus on standard concepts, competencies, operating processes, procedures, and systems. Researches and recommends training programs. Conducts training needs assessments to identify and analyze performance gaps. Facilitates general and specific business unit training programs that focus on general concepts and competencies.




Job Responsibilities

  • Contributes to the development and design of general and specific business unit training programs that focus on standard concepts, competencies, operating processes, procedures, and systems.
  • Researches and recommends training programs to ensure timely, relevant, and cost effective training in accordance with program objectives.
  • Conducts training needs assessments to identify and analyze performance gaps for consultation with management.
  • Facilitates general and specific business unit training programs that focus on general concepts and competencies (e.g. supervisory skills, conflict resolution, process improvement); uses and adjusts supplemental training materials and activities to support learning transfer.
  • Reviews and maintains records for training programs, including, but not limited to, course evaluations and associate participation, and analyzes data and trends to recommend program changes.
  • May serve as an internal resource to assist associates and managers in meeting associate development needs.
  • May travel as needed.



Job Requirements

  • Bachelor's degree or equivalent experience required
  • 2-3 years of training and development experience required
  • Knowledge of training and development practices and methods
  • Presentation and meeting management skills
  • Skill and ability to facilitate and conduct instructor-led and/or virtual training
  • Professional written and verbal communication skills, including presentation skills
  • Skill in Microsoft Word, Excel, PowerPoint, and Outlook software applications
  • Professional written and verbal communication skills, including group facilitation, influencing and persuading others
  • Ability to organize, manage and lead assigned projects
  • Ability to provide clear and concise feedback
  • Attention to detail and analytical skills



Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

  • Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • Sitting for long periods of time while using office equipment such as computers, phones and etc.
  • Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
  • Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.


Incumbent is required to have:

  • Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

  • Inside working conditions: The change of building environment such as with or without air conditioning and heating.