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Training & Development Specialist III in Memphis, TN at Merry Maids

Date Posted: 3/27/2018

Job Snapshot

Job Description

Job Description

Position Overview
Plans, organizes, manages, and evaluates training programs and projects in support of learning strategy. Assesses and analyzes training needs and prepares reports to identify gaps and recommend solutions. Develops training content and instructional materials. Facilitates classroom and virtual training. Formulates training policies, programs, and/or schedules. Consults with management to ensure training programs and content are current and aligned with business needs and goals.

Job Responsibilities
•Plans, organizes, manages, and evaluates training programs and projects in support of learning strategy (e.g. leadership development, change management, positive associate relations, operations and technology initiatives).
•Assesses and analyzes training needs and prepares reports to identify gaps and recommend solutions.
•Develops training content and instructional materials; selects suitable delivery methods and/or training aids.
•Facilitates both classroom and virtual training sessions.
•Formulates training policies, programs, and/or schedules.
•Consults with management to ensure training programs and content are current and aligned with business needs and goals.
•May serve as an internal consultant to assist associates and managers in meeting associate development needs and performance objectives.
•May work directly with third-party business partners to develop, deliver, and/or evaluate training and/or instructional materials.

Job Requirements
•Bachelor’s degree or equivalent experience required
•4-6 years of training and development experience required
•Experience conducting needs assessments and performance gap analyses required
•Knowledge of training and development practice and methods, including needs assessment and/or instructional design
•Knowledge of training theories and principles, including applied behavioral science, adult learning theory, organizational development, and/or established industry models of evaluation
•Skill and ability to facilitate and conduct instructor-led and/or virtual training
•Ability to organize, manage and lead multiple projects
•Knowledge and ability to provide performance coaching and consulting
•Ability to mentor others
•Professional written and verbal communication skills, including group facilitation, influencing and persuading others
•Attention to detail and analytical skills
•Skill in Microsoft Word, Excel, PowerPoint, and Outlook software applications

Physical Demands and Working Conditions
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:

•Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
•Sitting for long periods of time while using office equipment such as computers, phones and etc.
•Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
•Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

Incumbent is required to have:

•Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Incumbent will be subject to:

•Inside working conditions: The change of building environment such as with or without air conditioning and heating.

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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